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South Africa: Reservation Manager | Johannesburg posted by HotelJobs

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Job Description

? ?? ??????????? ??????????? is assisting a safari company with a portfolio of luxury lodges and private reserves in Zambia in the recruitment of an experienced professional to join their Johannesburg (Rosebank) office as ??????????? ??????? The Reservation Manager will lead a new reservations department. This is a senior, strategic role responsible for driving reservations accuracy, system excellence, team leadership, and delivering a consistently high-end luxury service standard across a multi-lodge portfolio. The successful candidate will be highly detail-oriented and process-driven, with the confidence to manage people, systems, and commercial performance while working closely with Sales, Marketing, and lodge-based teams to ensure seamless operational delivery. This role requires a professional who brings structure, composure, and discretion to a fast-paced luxury environment, and who is passionate about Africa and exceptional travel experiences. Key Responsibilities Lead and manage the central reservations team, setting clear standards and KPIs Ensure flawless handling of all reservations, amendments, cancellations, and special requests Take ownership of reservations systems, processes, SOPs, and data integrity Act as the in-house ResRequest expert, including system and product training Manage rates, availability, contracts, and promotions with absolute accuracy Support revenue optimisation, forecasting, and reporting Serve as the primary reservations contact for trade partners and internal stakeholders Ensure all reservation interactions reflect a premium luxury brand standard Key Requirements 810 years experience in luxury lodge, safari, or high-end hospitality reservations Proven experience in a senior or managerial reservations role Strong, hands-on ResRequest experience (essential) Demonstrated ability to deliver system and product training Advanced proficiency in Microsoft 365, particularly Excel and reporting Strong leadership, mentoring, and team management skills Exceptional attention to detail with a structured, process-driven mindset Solid commercial understanding of rates, yield, and contracts Excellent written and verbal communication skills Prior experience or strong knowledge of Zambia as a destination is advantageous ???????????? Market related PLEASE NOTE Although we appreciate all applications, we will only reply to those candidates who meet our clients specific requirements. Thank you for your understanding

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How to Apply

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About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

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Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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