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Cape Town City Centre: System Support Analyst – BI & SQL (Supply Chain / Retail)

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Job Description

Youll sit at the centre of the operation the person who ensures systems dont crash, data doesnt drift, and users dont wait. Expect to: Maintain the day‑to‑day health of operational and reporting systems Deliver system development (queries, reports, user tools, interfaces) based on helpdesk requests Troubleshoot issues, identify root causes, and implement clean, scalable fixes Provide second‑line support for tracking systems and logistics workflows Communicate system status updates clearly to internal teams and external partners Spot opportunities to enhance or re‑engineer existing supply chain systems Work closely with BI vendors, client management, and internal teams to streamline data flow Contribute to user guides, operational specs and well‑documented processes Participate in query performance tuning and ensure data is flowing accurately, fast and reliably A role for someone who enjoys turning chaos into order, and systems into smooth, predictable experiences Skills & Experience: Strong SQL experience (minimum 2 years) Experience with SSRS / BI Development Studio Ability to translate technical concepts for non‑technical stakeholders Clear communicator with strong problem-solving ability Well-organised, deadline-driven, thrives under shifting priorities Solid understanding of data structures, algorithms and performance Commercial awareness strong people skills Qualification: Relevant IT degree/diploma (essential) Retail/logistics experience (advantageous) Contact DYLAN MAWONA on dmawona

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About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

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In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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