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Cape Town: Junior Dialler Administrator posted by CallForce

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Job Description

About the Role

CallForce, a leading BPO service provider of innovative customised contact centre solutions, is seeking a motivated and dedicated Junior Dialler Administrator to join our night shift team in Cape Town. We are looking for someone who is passionate about delivering exceptional customer experiences and has a keen eye for detail.

Key Responsibilities

  • Manage and maintain the dialler to maximize campaign performance.
  • Collaborate and report to the operations manager to ensure optimal campaign execution.
  • Maintain and optimize calling lists, ensuring efficiency and compliance.
  • Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives.
  • Generate daily, weekly, and monthly reports using Dialler specific Data.
  • Assist in troubleshooting and resolving any dialer-related issues.

Requirements

  • Previous experience working in a contact centre environment.
  • Knowledge of IT/Dialer systems.
  • Willingness and ability to work night US shifts.
  • Intermediate to expert Proficiency in Microsoft Excel.
  • Proficient in Microsoft Suite.
  • Experience with Power BI, SQL (Preferable).
  • Strong analytical skills and ability to read data.
  • Exceptional communication and teamwork skills.
  • Detail-oriented and capable of working in a fast-paced environment.

Salary & Benefits

Competitive salary package.

[DO NOT include “Why Join CallForce” section as it is not part of the original job description]

Note: I’ve followed the exact structure and formatting requirements provided, while preserving all original information intact.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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