Hout Bay: Reservationist (Hotel Collection) – Hout Bay posted by Phoenix Recruitment

February 2, 2026 Jobs in Cape Peninsula

Phoenix Recruitment

Cape Town City Centre

Admin / clerical / secretarial

Job Description

Luxury Hospitality Group based in Hout Bay is looking for a Reservationist to join their central reservations team. The Reservationist is responsible for handling guest reservations and booking inquiries , this role involves assisting guests with room reservations , providing information about availability, rates and services and ensuring accurate and efficient booking processes. The Reservationist plays a pivotal role in creating a positive first impression and facilitating a seamless reservation experience for guests. Duties: Assist guests with making room reservations via phone, email, or in person. Check room availability and provide accurate information to guests. Inform guests about room rates, packages, and special offers. Maintain excellent relationships with operators and agents. Ensure expertise on all property info is always maintained. Enter reservation details into the BENSON accurately and completely. Communicate with guests to confirm reservations, answer questions, and provide information. Address booking modifications, cancellations, and special requests, in accordance with policy and procedure Upsell other properties in the group. Familiarity with reservation software a must, experience on Benson an advantage. Maintain accurate and organized reservation records. Coordinate with hotel departments, to ensure the guest experience is of a high standard. Requirements: Grade 12 Tertiary qualification in Hospitality & Tourism preferred. Minimum of 5 years’ experience in a central reservations role is essential. Customer service qualification advantageous. Strong customer service and communication skills. Proven track record of being able to handle guest inquiries, concerns, and unexpected situations. Availability to work office hours: 08:30 – 16:30 Monday to Friday, with a weekend telephonic standby rotation. Leadership, teamwork, and communication abilities Attention to detail and organizational abilities. Package on offer: Attractive incentive structure Provident fund, small medical aid contribution

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About Admin / clerical / secretarial Jobs in Cape Town City Centre

The admin, clerical, and secretarial sector plays a vital role in the Cape Town City Centre job market, typically employing individuals to provide administrative support to various industries. Generally, these roles are common in sectors such as finance, technology, and manufacturing, where efficient organisational skills are essential. Often, these positions require adaptability and a strong work ethic.

Typically, salaries for admin, clerical, and secretarial roles in Cape Town City Centre vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the R25 000 to R35 000 per annum range, while more senior roles may command salaries between R40 000 and R70 000 per annum. However, it’s essential to note that actual salaries can differ significantly based on individual circumstances.

Common skills for admin, clerical, and secretarial roles in Cape Town City Centre include proficiency in Microsoft Office software, strong communication and interpersonal skills, attention to detail, organisational abilities, time management, and basic computer programming skills. These skills are often essential for performing tasks such as data entry, record-keeping, and customer service.

The admin, clerical, and secretarial sector is also common in the financial services sector, technology industry, manufacturing sector, and other industries that require administrative support. In these sectors, individuals with strong organisational and communication skills are in high demand.

Career development opportunities for individuals in admin, clerical, and secretarial roles in Cape Town City Centre often involve progression to senior administrative positions or transition into related fields like human resources, project management, or business administration. With experience and additional training, individuals can also explore career paths in areas like business analysis or data analysis.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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