Cape Town City Centre: Operations Manager

February 6, 2026 Jobs in Cape Peninsula

Job Description

The Operations Manager is accountable for the overall performance and success of multiple stores, ensuring strong operational execution, financial control, sales performance, and consistent brand standards. The role provides hands-on leadership to store management teams, drives strategic initiatives, and supports business growth across the region. Key responsibilities and requirements Full operational oversight of all stores, ensuring brand standards, policies, and procedures are consistently met Drive sales performance, control costs, and manage store financials with a strong numbers focus Lead, motivate, and hold store managers and teams accountable through effective leadership and performance management Monitor store results, analyse performance, and address underperformance proactively Implement new systems, products, initiatives, and operational improvements across the business Support the setup and rollout of new processes and systems Maintain strong reporting, Excel, and communication standards Travel between stores as required, including locations outside of Cape Town Proven experience as an Area Manager or Operations Manager in a similar multi-site environment Provide leadership for the organisation and a stimulating and supportive environment Provide leadership for the organisation and a stimulating and supportive environment Make important policy, planning, and strategy decisions. Implement and review operational policies and procedures. Manage all HR processes through the business Help promote a company culture that encourages top performance and high morale. Oversee & enforce measurables set out by company Ensure that budget targets are met Full P&L management Ensure all legal and regulatory documents are in place and monitored Successful implementation of processes and changes in stores Identify and address issues in the stores Build partnerships with our suppliers. Drive effective communication throughout the business Monitor and initiate store maintenance. Develop safe and positive working environments for all staff. Organise regular meetings with management to discuss store updates, issues and opportunities, training and development/succession planning Evaluate employee performance and development plans. Address customer issues and queries in an accurate and timely manner. Manage training across the business Auditing & assisting stores to ensure they comply with company standards. Initiate and implement new projects across the business You will report directly to Head Office Operations

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How to Apply

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About Retail / wholesale Jobs in Cape Town Region

The retail and wholesale sector in the Cape Town region is a dynamic and competitive industry, with many opportunities available for individuals seeking to start or advance their careers. Generally, job seekers can expect to find a range of roles across various sectors, including financial services, technology, manufacturing, and more. Typically, these positions require strong communication and customer service skills, as well as the ability to work in fast-paced environments.

When it comes to salary expectations, it’s essential to note that broad ranges can vary significantly depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may fall within a range of R30 000 – R60 000 per annum, while more senior positions can command salaries ranging from R80 000 – R150 000 or more. However, please note that these figures are only rough estimates, and actual salaries may differ depending on individual circumstances.

Common skills required for retail and wholesale roles in the Cape Town region include excellent communication and customer service skills, as well as basic mathematical and analytical skills. Many employers also require staff to be proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Additionally, strong organizational and time management skills are often essential, as well as the ability to work well under pressure and meet deadlines. Other common skills include inventory management, sales and stock control, and basic first aid.

In terms of industry sectors, retail and wholesale roles can be found in a range of industries, including financial services, technology, manufacturing, and more. The financial services sector is particularly prevalent, with many banks and financial institutions employing staff to manage their retail operations. Technology companies also commonly require staff to manage their online stores and e-commerce platforms. Manufacturing and distribution companies often employ staff to manage their warehouses and logistics.

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For those seeking to advance their careers in the retail and wholesale sector, there are many opportunities for career development and progression. Typically, senior roles involve more responsibility and decision-making, with salaries commensurately higher. Some common career paths include management and leadership positions, such as store manager or department head, as well as specialist roles like supply chain management or inventory control. With experience and training, individuals can also pursue careers in related fields, such as logistics or supply chain management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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