Isando: General Administrator Isando

Position Purpose The General Administrator Sales & Marketing provides centralised administrative, coordination, and reporting support to the Sales and Marketing Department, with a specific focus on enabling execution, control, and visibility across dealer operations, channel reporting, key accounts, and departmental administration. The role exists to: Ensure accurate record keeping, tracking, and follow-up of critical commercial documentation Support channel performance reporting and base analysis through data collation and preparation Provide administrative continuity and support to senior management, particularly during periods of travel or high workload The role does not include commercial decision-making authority and does not manage dealer or customer relationships. Key Responsibilities HQ Demonstrator and Relief Units Administration Maintain records and tracking of all HQ demonstrator and relief units. Manage and track all related paperwork, including allocations, movements, and returns. Follow up with relevant internal departments and dealers to resolve outstanding documentation. Ensure accurate and up-to-date registers are maintained at all times. Dealer Agreements & Documentation Control Maintain central records of dealer agreements and related contractual or compliance documentation. Track document expiry dates, missing paperwork, and outstanding submissions. Proactively follow up with dealers and internal stakeholders on documentation shortfalls. Ensure document version control and accessibility for audit or management review. Channel Reporting & Base Analysis Support Collate sales, performance, and operational data from various internal and external sources. Assist with channel reporting through data preparation and consolidation. Prepare and maintain dealer performance packs for management and dealer review purposes. Maintain accurate dealer master data, including: Dealer contact information Territory and channel assignments Compliance and documentation status Key Account Administration Support Maintain the Key Account master list, including: Customer details Segmentation status Assigned account owners Ensure records are accurate and aligned to approved account structures. Support reporting and review processes through data preparation and documentation tracking. Ad Hoc Projects & Information Support Provide administrative support on ad hoc departmental projects as required. Assist with travel-related administration, including tracking of travel documentation and approvals. Support ad hoc dealer information gathering and data collation requests. Assist with preparation of presentations, summaries, and internal documentation. Office & Executive Support During Travel Provide administrative and coordination support when senior management is travelling. Act as a central point for information collation, follow-ups, and documentation flow during travel periods. Track actions, requests, and queries requiring attention and ensure continuity of office operations. Flexible Departmental Support & Evolving Scope Provide administrative and coordination support across the Sales and Marketing Department in response to changing business priorities, organisational structures, and commercial initiatives. Adapt responsibilities and focus areas as required to support new projects, process changes, system implementations, or shifts in channel strategy. Assist with emerging administrative needs not explicitly defined but aligned to improving execution efficiency, control, and continuity within the department. Skills & Competencies Strong administrative discipline and attention to detail Ability to manage multiple trackers and document registers Strong data collation and basic analytical capability Confident coordination across internal teams and dealers High proficiency in Excel, PowerPoint, and document management Ability to work independently and prioritise in a dynamic environment Minimum Requirements: Matric Minimum 2-3 years experiences in similar role Exposure to sales operations, dealer environments or commercial administration Personal Attributes: Confident and proactive approach- anticipates issues and requirements Accuracy and great attention to detail Team Player