Durban: Sales Support Consultant and Field Marketer

Requirements: Portfolio Sales KZN and Regional Customers: Sales & Customer Service: Plan monthly call cycles in order to regularly visit pharmacies, health stores, and boutiques to build and maintain professional relationships. Understand clients’ needs and preferences, offering tailored product recommendations. Achieve sales targets on a monthly basis to ensure revenue objectives for the assigned customer base are achieved. Provide excellent customer service by addressing concerns and inquiries promptly. Monitor client satisfaction and consistently aim to exceed expectations. Explore opportunities within existing stockist for range expansions. Contribute to the new business development revenue target for the wholesale sales team by looking out for new opportunities and liaising with the BDM on these. Stock Management: Conduct stock checks during every visit to ensure adequate product levels meet client demand. Place replenishment orders (with client approval) efficiently and accurately. Collaborate with the warehouse or operations team to ensure timely delivery of stock. Implement effective stock rotation to minimize wastage or product expirations. Relationship Building: Develop and nurture long-term professional partnerships with clients. Identify and pursue new business opportunities within existing and potential new customers within the assigned territory. Communicate product launches, marketing campaigns, and promotions effectively. Conduct product training sessions for client staff to enhance their product knowledge. Visual Merchandising: Ensure products are displayed attractively and organized according to company standards. Implement planograms and merchandising guidelines as provided by the team. Train client staff on maintaining optimal product displays and merchandising techniques. Provide support to specific existing portfolio of stockists assigned to the role. Follow up monthly with allocated stockists to obtain replenishment orders (and potential new business). Achieve sales budget for allocated stockists. Analysis and reporting on existing customer performance and potential as required. Customer & Sales Support: Customer Onboarding: Manage the new customer onboarding process and follow up Facilitate opening order set up and in store staff training Ensure communication is clear and customer kept informed throughout the process Handle any issues that arise together with appropriate internal team members to achieve resolution Customer Experience: Monthly calls to stockists to check on quality of service and additional needs. Check customer websites to ensure brand compliance, pricing, imagery, etc. Execute “product of the month” campaigns. Attend stockist events and use the opportunity to create brand awareness and drive sales. Look for ways to continually improve our service levels and customer experience. Customer Development & Growth: Implement appropriate sales & promotional campaigns to drive sales in retail stores. Build brand awareness and sales at expos, conferences, etc. Handle WhatsApp Business communication. Work closely with Marketing Team to ensure alignment in wholesale with key initiatives and implementation of the Marketing Calendar. Rep/Agent Support: Provide support to sales reps/agents to effectively service new and existing stockists. Compilation of rep packs for new launches (digital and physical). Liaise with infield sales team on new marketing material, products and campaigns. Provide answers/solutions to queries and problems raised in the field. Administrative Support: Administrative support to the Sales function. Project and initiative implementation and support. Assist with data collection for reports and analysis. Maintain product information and stock levels on Takealot Marketplace. Stay up to date on Takealot events and take ownership of initiatives that could drive sales and increase brand awareness. Requirements: Matric Tertiary qualification is a sales and/or marketing field an advantage Strong computer skills particularly MS Office (Excel in particular) A genuine and demonstrated passion and interest in natural, sustainable and environmental responsible products Successful sales track record Must have own vehicle Initiative and self-starter Attention to detail Communication Customer Focus Planning and organizing Sales Skills Negotiation Skills Ability to work under pressure and to deadlines