Job Description
About the Role
We are seeking a highly skilled Client Service Manager to lead our commercial refrigeration solutions team in Somerset West. As a key member of our operations, you will be responsible for delivering exceptional customer service and driving business growth through effective management and administration.
Key Responsibilities
- Manage customer after-sales services
- Define performance KPIs for the team and track performance
- Administer, finalize, and approve overtime on a weekly basis
- Keep track of recalls by technicians, customers, and cabinet types on a weekly basis
- Record reasons and corrective actions
- Promote teamwork within the department and cross-functionally
- Actively resolve issues that arise
- Manage subcontractors to ensure the business meets customer needs and maintains cost targets
- Perform duties cross-functionally with other departments when needed
- Schedule call-outs with in-house technicians and subcontractors
- Monitor call logging and provide tickets on the in-house system
- Prepare and approve customer quotes as needed
- Collect and address customer feedback regarding call-outs
- Manage the weekend stand-by schedule
Requirements
- Minimum qualification Grade 12
- Relevant tertiary qualification (advantageous)
- Refrigeration knowledge (advantageous)
- Minimum of 5 Years experience in a customer-service environment
- Minimum of 3 Years experience in a supervisory/management role
- IT knowledge and capability: Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Experience in Sage Evolution (advantageous)
Qualifications
- Grade 12
Salary & Benefits
Market-related salary.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Jobs in Cape Town Region
In the Cape Town region, South Africa, the engineering job market is generally thriving, with a strong demand for skilled professionals across various industries. The field of engineering is in high demand due to the country’s growing infrastructure development and manufacturing sectors. Typically, engineering jobs in this region require a combination of technical expertise, problem-solving skills, and excellent communication abilities.
When it comes to salary expectations, it’s common to expect broad ranges depending on factors like experience, company size, and industry sector. For example, engineers with 0-5 years of experience can typically expect salaries ranging from R400 000 to R700 000 per annum, while those with 10+ years of experience may earn between R800 000 and R1 500 000 per year. However, these figures are general estimates and may vary widely depending on individual circumstances.
Common skills for engineering roles in the Cape Town region include proficiency in CAD software, programming languages like Python or Java, and strong analytical and problem-solving skills. Many employers also place a high value on collaboration and teamwork, as well as excellent communication and leadership abilities. Other valuable skills include project management, data analysis, and adaptability to new technologies.
The engineering industry is diverse and encompasses various sectors, including technology, manufacturing, financial services, and infrastructure development. These industries often require engineers with specialized knowledge, such as mechanical, electrical, or civil engineering expertise. The demand for skilled engineers is high across these sectors, making it an attractive career path for those interested in technical work.
In terms of career progression, engineers can expect opportunities to move into senior roles, lead projects, and take on management positions. Many also pursue further education and training, such as a Master’s degree or certification in a specific field, to advance their careers and stay up-to-date with industry developments.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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