Cape Town City Centre: Operations & Customer Experience Manager (US Market)

February 12, 2026 Jobs in Cape Peninsula

Cape Town Region

Transport / logistics / warehouse

Job Description

Operations & Customer Experience Manager (US Market) Drive seamless supply chain and customer communication for a fast-paced US-focused brand Remote role based in Cape Town, supporting US hours (3pm12am SAST), negotiable salary About Our Client A fast-growing international brand with a strong presence in the US market, our client delivers quality consumer products across retail, distribution, and e-commerce channels. With a tight-knit global team and strong partnerships with North American retailers, they offer a high-impact role for someone who thrives in fast-moving environments and wants to take ownership of end-to-end operations. The Role: Operations & Customer Experience Manager This is a hands-on, execution-focused role that oversees the full order-to-delivery lifecycle. You will act as the operational hub, connecting customers, suppliers, and 3PL partners to ensure accurate, timely, and smooth order fulfilment. The role combines customer communication, order management, demand planning, vendor coordination, and operational reporting, all tailored to the needs of the US retail landscape. Key Responsibilities Bring 35 years of experience in operations, order management, customer service, or supply chain roles Serve as the main point of contact for North American customers regarding orders, shipments, and issue resolution Manage order entry and tracking using NetSuite and EDI systems, ensuring accuracy and compliance Analyse sales trends and historical data to recommend stock replenishment and mitigate risks Create and manage vendor POs based on forecasts, and track production, packaging, and delivery Coordinate closely with 3PL partners to ensure accurate fulfilment, shipping compliance, and ASN documentation Monitor EDI flows (850, 856, 810, 997) and troubleshoot issues with internal or external support Prepare weekly and monthly reporting on fill rates, delivery, inventory, backorders, and PO status About You 35 years of relevant experience in operations, supply chain, or order management Hands-on experience working with US or Canadian retailers (e.g., retail, mass, club, or e-commerce) Skilled in demand planning, inventory management, and 3PL coordination Strong technical skills in NetSuite (or similar ERP), EDI processes, and Excel (pivot tables, VLOOKUP/XLOOKUP) Excellent communication skills and professional customer-facing approach Highly detail-oriented, analytical, and comfortable managing deadlines in a fast-paced environment Flexible to work US Eastern Time Zone hours (3pm12am SAST)

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About Transport / logistics / warehouse Jobs in Cape Town Region

The transport, logistics, and warehouse sector in the Cape Town region is an essential component of South Africa’s economy, with a growing demand for skilled professionals to manage the movement of goods and supplies. Typically, this industry experiences steady growth due to the expansion of international trade and e-commerce, as well as increasing domestic consumer spending. As a result, job opportunities in this sector are generally plentiful, particularly in areas such as supply chain management, transportation coordination, and warehouse operations.

When it comes to salary expectations, broad ranges can be expected across various roles in the transport, logistics, and warehouse industry. Typically, salaries vary depending on factors like experience, company size, and industry sector. For example, entry-level positions may fall within a range of R30 000 – R50 000 per annum, while senior management or specialist roles can command higher salaries, often ranging from R80 000 – R150 000 per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances.

Common skills required for roles in the transport, logistics, and warehouse industry include strong organisational and communication skills, attention to detail, and basic mathematical and analytical capabilities. Other essential skills may include proficiency in transportation management software, knowledge of safety protocols, and experience with inventory management systems. Many employers also place a high value on technical certifications, such as a National Diploma in Logistics or a Transport Manager’s Qualification.

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Industries commonly employing transport, logistics, and warehouse professionals include financial services sector, technology industry, manufacturing sector, and e-commerce companies. In Cape Town, this can also include sectors such as retail, food processing, and pharmaceuticals. These industries often require skilled staff to coordinate the movement of goods, manage inventory levels, and ensure timely delivery.

For those interested in a career in transport, logistics, or warehouse management, there are numerous opportunities for professional development and career advancement. Typically, roles can progress from operations coordinator to senior manager, with further qualifications and experience leading to specialist positions such as supply chain manager or logistics director.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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