About the Role

We are seeking a highly skilled Quality Compliance Specialist to join our team in Stellenbosch, South Africa. As a key member of our quality control department, you will be responsible for ensuring that our products meet the highest standards of quality and compliance with regulatory requirements.

Key Responsibilities

• Specification Control: Manages client (retailer) online specification portals.
• Assists with artwork amendments and critical path flow.
• Manages the company QCS online specification portal.
• Carries out the approval process of online specifications.
• Communicates and liaises with clients on any quality control matters.
• Customer Complaints Client/Retailer Complaints: Works in conjunction with online portals to retrieve potential client complaints.
• Assists in the investigation process, ensuring the investigation is closed out.
• Assists in the administration of all customer complaints.
• Receives potential complaints and assists in the investigation process.
• Assists in the administration of customer complaints.
• Quality Management Systems: Facilitates sessions with relevant role players to gain consensus on procedures, solutions, and best practices.
• Carries out the administrative functions of QMS meetings.
• Administers, follows up, and coordinates reporting on corrective actions to completion.
• Performs Quality Management System audit activities when required.
• Document Control: Ensures standardization of documentation according to various certification standards.
• Administers, processes, and controls the distribution of QMS documentation.
• Auditing Systems Internal and External: Participate in internal audit team meetings.
• Perform internal audits when required and administer the processes surrounding the audits.
• Upload the final audit report onto the system.
• External / Supplier the company (SA): Participates in supplier audits and carries out administrative tasks pertaining to the audits.
• Communicates and liaises with suppliers on post-audit matters.
• Third-Party Audits the company (SA) (BRC, IFS, etc.): Participate in audit preparation and handles audit logistics.
• Upload finalized audit reports onto the system.
• Health, Safety and Housekeeping: Assists in maintaining the Hygiene Management Procedure.
• Ensures compliance with company and statutory safety policies and procedures.
• Ensures housekeeping is maintained and meets required standards.
• Databases: Administer the SEDEX, Fairtrade, IPW, and BSC online portals.
• Manages legislation update documentation and procedures.
• Supplier Development: Participate in Fairtrade, SEDEX, and Organic audits at the company producers and suppliers.
• Upload finalized audit reports and close non-conformances on the system.
• Participate in training, meetings, and projects related to Fairtrade.

Requirements

• Matric.
• Minimum of 2 years quality control experience in a similar environment.
• Active participation in Quality Management System (QMS) implementation, specifically ISO 9001:2000.
• Proficiency in Microsoft Office Suite.
• Working knowledge of the SAGE system, Fair Trade standards, GFSI, and Social Compliance.

Qualifications

• An appropriate Degree or equivalent National Diploma.

Salary & Benefits

Salary will be determined based on market-related rates.

About the Role

We are seeking a highly skilled Quality Compliance Specialist to join our team in Stellenbosch, South Africa. As a key member of our quality control team, you will be responsible for ensuring that our products meet the highest standards of quality and compliance with regulatory requirements.

Key Responsibilities

• Specification Control: Manages client (retailer) online specification portals. Assists with artwork amendments and critical path flow. Manages the company QCS online specification portal. Carries out the approval process of online specifications. Communicates and liaises with clients on any quality control matters.
• Customer Complaints Client/Retailer Complaints: Works in conjunction with online portals to retrieve potential client complaints. Assists in the investigation process, ensuring the investigation is closed out. Assists in the administration of all customer complaints.
• Quality Management Systems: Facilitates sessions with relevant role players to gain consensus on procedures, solutions, and best practices. Carries out the administrative functions of QMS meetings. Administers, follows up, and coordinates reporting on corrective actions to completion.
• Document Control: Ensures standardization of documentation according to various certification standards. Administers, processes, and controls the distribution of QMS documentation.
• Auditing Systems Internal and External: Participate in internal audit team meetings. Perform internal audits when required and administer the processes surrounding the audits. Upload the final audit report onto the system.
• External / Supplier the company (SA): Participates in supplier audits and carries out administrative tasks pertaining to the audits. Communicates and liaises with suppliers on post-audit matters.
• Third-Party Audits the company (SA) (BRC, IFS, etc.): Participate in audit preparation and handles audit logistics. Upload finalized audit reports onto the system.
• Health, Safety and Housekeeping: Assists in maintaining the Hygiene Management Procedure. Ensures compliance with company and statutory safety policies and procedures. Ensures housekeeping is maintained and meets required standards.
• Databases: Administer the SEDEX, Fairtrade, IPW, and BSC online portals. Manages legislation update documentation and procedures.

Requirements

• Matric.
• Minimum of 2 years quality control experience in a similar environment.
• Active participation in Quality Management System (QMS) implementation, specifically ISO 9001:2000.
• Proficiency in Microsoft Office Suite.
• Working knowledge of the SAGE system, Fair Trade standards, GFSI, and Social Compliance.

Qualifications

• An appropriate Degree or equivalent National Diploma.

Salary & Benefits

• Market related salary.