Western Cape: Retail Assistant Manager posted by Eskort (Pty) Ltd

QUALIFICATIONS
 

• Grade 12 (Non-Negotiable)
• Diploma/Degree in Retail or Business or related qualification will be advantageous

 
EXPERIENCE
 

• Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

 
KNOWLEDGE REQUIRED
 

• Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.

• Knowledge of stock management systems like ERP, Meat matrix, etc.
• Knowledge and understanding of FMCG environment and related legislation.
• Management of perishable products with short shelf life especially in meat industry.

• Basic Understanding of retail consumer behaviour and purchasing trends.

• Basic Understanding of the retail and meat market

 
SKILLS REQUIRED
 

• Excellent verbal and written communication skills.

• Proficient in MS Office Suite.

• Demonstratable analytical skills.

• Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.

• Excellent interpersonal skills and ability to communicate effectively.

• Exceptional customer service and people management skills.

• Energetic and self-starter.

 
Key Performance Areas 
 

• Stock Management.
• Stock Ordering.

Place orders with factories and other suppliers.

• Follow up on orders.
• Manage deliveries, delivery dates and stock upon arrival.
• Manage stock order volumes.
•  Stock Receiving.

Receive ordered stock.

• Report delivery shortfalls, and damages.
• Follow up on non-received stock.
• Capture received stock on Meat Matrix.
•  Stock controlling.

 
Daily stock levels reporting

• Run stock depletion  reports- cashiers.
• Balance off with stock receiving.
• Manage stock levels threshold.
• Manage stock shrinkage: stock losses/damages/dumpings.

 
Housekeeping
 

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
• Always maintain high level of HACCP standards throughout the store.
• Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act..

 
Employee Management
 

• Employee Recruitment.
• Onboarding and Induction of new employees.
• Training and Development.
• Employee Relations (Discipline in the workplace).
• Performance Management.
• Employee Wellness.
• Employee Motivation.

 
Store Organisation
 

• Display of products on the shelf and create attractive displays at key points in the store ex: check-out ques.
• Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
• Re-arrangement of store shelves and products.
• Managing of non-moving items and display areas.

 
Cash Management
 

• Manage and assist with daily cash ups.
• Minimise cash losses.
• Manage picking up and dropping off of cash in the store.
• Manage cash on ATM.
• Manage safety of cash movement within the store.
• Manage and keep the safe secure and locked at all times.
• Customer Service.
• Deliver excellent service to ensure high levels of customer satisfaction.
• Create a store that meets local needs by building an understanding of customer-product preferences. 
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction.
• Be the custodian of customer experience and lead brand loyalty.
• Responding to customer complaints and comments promptly and accurately.
• Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers.

 
System Administration
 

• Manage staff clocking via ERS.
• Maintain and understand the system Meat Matrix.
• Manage and maintain CCTV cameras.
• Ensure availability of physical security guards in store.
• Manage the alarm system internally.