National Coffee Manager Reports to (Superior): Managing Director Job Purpose: Your purpose is to elevate the coffee experience nationwide. Drive sales with strategic prowess, uphold impeccable trade quality, cultivate lasting relationships, and empower technicians through effective training. PERSON SPECIFICATION Qualifications & Experience: Matric. 8 – 10 years’ technical experience in the coffee industry. Experience in developing and executing sales strategies. Relevant qualification advantageous. Skills & Knowledge Required: Attention to detail. Punctual & deadline orientated. Problem-solving skills. Ability to manage own time effectively. Good telephone etiquette. Intermediate proficiency in MS Office A knack for building relationships. Expertise in training programs and a passion for imparting knowledge to coffee technicians. JOB SPECIFICATION: The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required. JOB CONTEXT: Strategic Expansion: Spearhead the expansion of the coffee division by identifying and pursuing new market opportunities, ensuring sustainable growth and increased sales. Client Management: Develop and maintain strong relationships with coffee clients, negotiating contracts, and securing favourable terms. Sales Leadership: Lead sales initiatives for the coffee division, collaborating with regional managers to achieve sales targets. Training and Workshops: Conduct workshops and training programs for staff across regions, ensuring a consistent and high level of knowledge and expertise in coffee preparation, service, and product knowledge. Training is to be captured on Enterprise and training registers given to the HR department. Quality Assurance: Implement and uphold rigorous quality standards for coffee products/machines, working closely with technicians and regional teams to ensure consistency and excellence in every cup. Inventory Management: Oversee and optimise stock holding, ensuring accurate inventory levels to meet demands within SLA. Market Analysis: Regularly analyse market trends, consumer preferences, and competitor activities to stay ahead of industry developments and adapt strategies accordingly. Brand Alignment: Ensure that the coffee division aligns with the overall image and values, contributing positively to the company’s reputation and customer satisfaction. Budget Management: Develop and manage budgets for the coffee division, monitoring expenses, and identifying cost-saving opportunities while maintaining high standards. Collaboration: Collaborate with cross-functional teams, including operations, and finance, to ensure a cohesive and integrated approach to the overall business strategy. Customer Experience Enhancement: Develop and implement strategies to enhance the overall customer experience with the coffee division, ensuring satisfaction and loyalty. Provide customers with service that exceeds expectations. Feedback Analysis: Collect and analyse customer feedback regarding coffee service, incorporating insights to continuously improve product quality and service. Issue Resolution: Address customer concerns or issues promptly and effectively, demonstrating a commitment to customer satisfaction and service recovery. Educational Initiatives: Develop educational materials or programs to inform customers about the origin, brewing methods/machines, and unique qualities of the coffee products, enhancing their appreciation and understanding. Professionalising the coffee environment: Relating to product offering, workshops at depots, technicians’ tools and professionalism. SLA: Drive internal KPIs to ensure that contractual customer SLAs are achieved and maintained in all Regions. Technical Advice: Provide coffee specific technical support and advice to Operations. Working conditions: Office based and travelling will be required to the different regions.
