Western Cape: Reservations Agent posted by Helderberg Personnel

Purpose of the Role: Responsible for the accurate and professional handling of all reservation enquiries and bookings, ensuring optimal occupancy, revenue support, and a seamless guest experience in line with the standards of a luxury hotel environment

Key Responsibilities Include but Are Not Limited To

• Responding to reservation enquiries from guests, travel agents, and online platforms via telephone, email, and reservation systems
• Capturing, updating, and maintaining accurate reservation records including confirmations, amendments, and cancellations
• Providing accurate information on room types, layouts, rates, packages, and inclusions
• Monitoring availability levels and communicating constraints or changes to the Reservations Manager
• Processing deposits, pro forma invoices, and relevant reservation documentation
• Ensuring reservation information is accurately communicated to the front office and relevant departments
• Managing booking channels in line with availability and operational requirements
• Handling guest correspondence professionally and within required response times
• Supporting group and special booking requests and liaising with internal stakeholders as required
• Maintaining confidentiality and upholding service excellence at all times

Criteria

• Post matric qualification
• Minimum 2 to 3 years’ experience as a Reservationist within a luxury hotel or similar environment
• Strong working knowledge of Opera and MS Office
• Excellent administrative, organisational, and attention to detail skills
• Ability to work accurately under pressure and during peak periods
• Professional communication skills with a guest centric approach
• High level of integrity and discretion
• Well presented, service driven, and team oriented
• Must reside in or within close proximity to the Cape Town Southern Suburbs

Candidates who meet the above criteria and are passionate about luxury hospitality are invited to apply