Gauteng: Technical Account Manager – Public Utilities Metering posted by IntelliStaff

February 14, 2026 Jobs in Gauteng

IntelliStaff

Gauteng

Engineering Management

Job Description

Location: Johannesburg

Scope

To ensure that the daily, weekly, and monthly operations and reconciliations – financial, technical, and otherwise – are according to expectations and to enhance the customers’ experience by providing value-added services from a technical perspective.

Key Performance Areas

Support customers based on products and services contracted as per SLA.
Plan and meet SLA response times.
Customer support tickets managed and closed timeously.
Conduct customer training to customer satisfaction.
Develop and execute Standard Operating Procedures (SOPs).
Monitor and maintain uptime of all systems and ensure data and customer outputs are made available as per SLA and SOPs.
Meet regularly with customer operational staff.
Ensure financial viability of customer accounts.
Build long-term relationships with new and existing customers.

Key Responsibilities

Perform frequent audits of each account to ensure operations are financially feasible, sustainable, and meet business strategic objectives on an ongoing basis.
Manage account portfolio and meet financial objectives.
Collaborate with all stakeholders within the process to ensure the delivery of desired outcomes.
Engage in regular meetings with external customers and internal stakeholders on account performance.
Provide business, technical, and product knowledge in support of customer solutions.
Establish, implement, and constantly update processes and procedures to support exceptional service delivery.
Manage customer operations on all relevant platforms.
Ensure all customer end-to-end solutions and KPIs are configured and working correctly when deployed in operations.
Provide support for meter reading and billing service.
Analyse and investigate any support issues, including software and in-field investigations when required.
Compile executive, operational, and technical reports.
Engage with customers and prospects to understand their business needs and objectives.

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How to Apply

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About Engineering Management Jobs in Gauteng

Engineering management positions are an integral part of various industries in Gauteng, South Africa, typically encompassing a blend of technical expertise and leadership skills. Generally, these roles involve overseeing the development, implementation, and maintenance of engineering projects, often within companies operating in sectors such as technology, manufacturing, or financial services. In this context, job seekers with experience in engineering management can expect to find diverse opportunities that cater to their skill sets.

Typically, salaries for engineering management positions in Gauteng fall within broad ranges, generally starting from around R800 000 to R1.2 million per annum, depending on factors such as the candidate’s level of experience, the company size and industry sector. However, it is essential to note that actual salaries can vary significantly based on these factors, and job seekers should research specific companies and roles to understand more accurate salary expectations.

Common skills for engineering management positions in Gauteng often include strong technical knowledge, particularly in areas like mechanical, electrical, or civil engineering; leadership and project management expertise; excellent communication and interpersonal skills; experience with lean manufacturing principles or other process improvement methodologies; proficiency in design software such as Autodesk or SolidWorks; and a solid understanding of regulatory requirements and industry standards. Additionally, many engineers in these roles also possess experience with business operations, finance, or supply chain management.

Various industries commonly employ engineering managers, including the technology industry, financial services sector, manufacturing sector, and mining industry. Job seekers who have experience working in these sectors often find themselves well-positioned for such roles. In terms of career development, many engineers in this field choose to move into senior leadership positions or assume more strategic roles within their organisations. Others may pursue further education and training to specialise in specific areas like engineering management or supply chain management, while still others might opt for entrepreneurship or start-ups.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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