Pretoria: Manager: IL Client Servicing Call Centre (Insurance) posted by AtripleA recruitment & temps

February 14, 2026 Jobs in Gauteng

AtripleA recruitment & temps

Gauteng

Other Insurance

Job Description

About the Role

Our client in the Insurance industry is seeking a Manager: IL Client Servicing Call Centre to join their team. A rewarding and challenging career opportunity for an individual with proven supervisory and problem solving skills exists in the Call Centre Department.

Key Responsibilities

Manage client services call centre:
Implement standard operating procedures for the call center
Manage call center performance according to best practice standards relating to metrics including dropped call rates, average waiting times, average call lengths etc.
Ensure that proper quality control is exercised on all client calls
Ensure that call recordings are properly archived for later retrieval
Manage and review all amendments made to policies by call center staff
Manage demutualization confirmation and pay-out process
Provide inputs on ex-gratia payments in agreement with Senior Manager
Keep abreast with changes and updates of the industry
Monitor client service delivery at branch offices:
Monitor client liaison and the delivery of service to clients at branch office level to ensure alignment with head office
Implement standard operating procedures for client servicing in branch offices
Manage the complaints resolution process:
Manage the timeously resolution of complaints in accordance with the complaints resolutions policy
Provide inputs on the complaints resolutions policy, procedure and register
Provide and manage access to the complaints resolution register
Attend to the complaints received on the “Hello Peter” website

Requirements

Only EE Candidates will be considered
A Degree: Business Administration (or other relevant degree or diploma)
Must be RE1 & RE 5 Registration as a Key Individual (60 or 120 credits on NQF level 5 – Depending on the date of appointment in the industry)
Must have 3 Years’ Experience in the Insurance Industry; of which at least 2 years in Management
Call centre management experience (advantageous)
Must have knowledge of Life Insurance Industry Legislation FAIS, FICA, FSB, NCA, LTIA & PPR
Must be computer literate: MS Office; Excel & Word advanced; PowerPoint.
Written & Verbal skill in English & ability to compile and deliver presentations.

View Job Pretoria: Systems Developer and Operations Assistant posted by AtripleA recruitment & temps

Salary & Benefits

Annual CTC: 500 000 – 540 000 (Negotiable)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Insurance Jobs in Gauteng

The Other Insurance (OI) industry is a significant sector in Gauteng, South Africa, offering a range of career opportunities for professionals with the right skills and experience. Typically, OI roles are in demand across various industries, including financial services, technology, and manufacturing, as companies seek to manage and mitigate risks associated with their operations.

Generally, OI specialists in Gauteng can expect salaries that vary widely depending on factors such as level of experience, company size, and industry sector. While broad salary ranges cannot be provided due to the variable nature of these factors, it is common for experienced OI professionals to earn between R600 000 and R1 200 000 per annum, while entry-level roles may start at around R300 000 to R500 000 per annum. However, salaries can fluctuate depending on individual circumstances.

Common skills required for OI roles in Gauteng include expertise in financial management, risk analysis, data interpretation, communication, and project management. Other essential skills often include proficiency in insurance software, analytical thinking, problem-solving, and the ability to work under pressure. Many OI professionals also hold relevant certifications or degrees in fields such as actuarial science, business administration, or economics.

The financial services sector is a significant employer of OI professionals in Gauteng, with other industries such as technology and manufacturing also commonly hiring for these roles. Other sectors that may employ OI specialists include healthcare, construction, and logistics. In terms of career development, many OI professionals in Gauteng progress to senior roles within their current organisations or move into related fields such as risk management, auditing, or claims handling.

View Job Durban: Assistant Branch Manager (Telecommunications) posted by AtripleA recruitment & temps

For those seeking a career in OI, it is essential to develop a broad range of skills and experience, often through formal education and training. Many OI professionals in Gauteng have pursued certifications such as the Fellow of the Institute of Actuaries (FIA) or the Chartered Insurance Practitioner (CIP). Building strong relationships with clients, colleagues, and stakeholders is also crucial for success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process