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Gauteng: Multi-Unit Operations Manager (Concierge Medical Services) posted by Anchora

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Job Description

About the Role

Anchora, a rapidly growing nurse-led concierge medical company, is seeking an experienced Multi-Unit Operations Manager to oversee the operational engine behind their multi-state healthcare logistics and revenue platform. This role runs the field execution, staffing, and revenue delivery across all client markets, ensuring seamless customer experience and revenue performance.

Key Responsibilities

  • Forecast nurse supply by market, day, and time
  • Maintain backup coverage for last-minute demand
  • Identify hiring needs before gaps impact revenue
  • Ensure every booked appointment in Zenoti is matched to a nurse
  • Manage real-time changes, routing, and coverage
  • Execute group bookings, corporate events, and activations
  • Resolve last-minute issues so revenue is never lost
  • Track AOV and add-on attach rates by nurse and market
  • Identify underperforming shifts or teams
  • Drive upsells, upgrades, and rebooking performance
  • Optimize nurse utilization
  • Balance over-staffed vs under-staffed markets
  • Track and reduce lost revenue from unmatched or canceled appointments

Requirements

  • Experience running multi-location or field-based operations
  • Comfort in Zenoti, HubSpot, or similar scheduling & CRM platforms
  • Background in healthcare, logistics, hospitality, or on-demand services
  • Experience managing distributed teams at scale

Qualifications

  • None specified

Salary & Benefits

  • Not mentioned

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Healthcare / nursing Jobs in South Africa

The healthcare industry is a vital sector in South Africa, with a growing demand for skilled professionals to cater to the country’s increasing population and aging demographic. Generally, job seekers in this field can expect a dynamic and rewarding career with opportunities for growth and development. However, the South African job market can be competitive, and it’s essential to have a clear understanding of what to expect.

Typically, salaries for healthcare professionals in South Africa vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions tend to start within the range of R300 000 to R500 000 per annum, while senior roles can command salaries ranging from R800 000 to over R1 million per annum. However, these figures are only a general guide, and actual salaries may differ based on individual circumstances.

Common skills required for healthcare professionals in South Africa include strong communication and interpersonal skills, the ability to work under pressure, and excellent problem-solving and critical thinking abilities. Additionally, proficiency in Microsoft Office, electronic medical records, and patient data management systems is often expected. Many employers also place a strong emphasis on ongoing professional development, with training and certification programs available for both new entrants and experienced professionals.

The healthcare industry sector encompasses a wide range of roles, including nursing, clinical care, health administration, and research. Financial services sector hospitals, technology-enabled healthcare facilities, and non-profit organisations are just a few examples of the types of employers that commonly hire healthcare professionals. Manufacturing sector companies, government departments, and academic institutions also employ healthcare staff.

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Career development opportunities for healthcare professionals in South Africa are numerous. Many organisations offer training programs, mentorship schemes, and career progression pathways to help employees develop their skills and expertise. With experience and additional education, healthcare professionals can move into leadership roles, become specialists, or pursue careers in education and research.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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