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Sandton: Service Advisor – Dealership exp. posted by Bonafide Human Capital

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Job Description

Our Flagship automotive dealer client based in Sandton current holds a vacancy for an experienced Service Advisor.PURPOSE OF JOB:To provide an excellent service by understanding the customers needs, providing advice, and offering solutions.The outcome that is produced is Satisfied Customers and will be considered successful when:The customers needs/requirements are understood, and expectations are met.There is sound product knowledge.Personalized service is provided.Customers are informed.RELATIONSHIPS AND PERSONAL ACTIVITIES:Directly responsible to the After Service Manager and Service Manager.Relationships with company staff.MAIN JOB FUNCTIONS:Welcome customers and capture the relevant information, assuring that client needs are addressed.Check vehicle in with client.Follow up on parts ordered, and bookings are made to suite customer daily.Keep customers up to date with information on status of the vehicle.Handle queries/concerns of customers as per the customers concerned daily.Make out job cards, accurately and timeously and put job cards through for costing daily.Arrange hire vehicles for customers, obtaining the necessary authority to do so.Collect Payments from customers that are due, prior to handing back the vehicle.Cross departmental disciplines.Experience2 Years Experience as a Service advisor in the Motor Industry.Computer literate.Valid Drivers.

How to Apply

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About Automotive Service Jobs in Gauteng

The automotive service industry is a significant sector in Gauteng, South Africa, with a diverse range of job opportunities available. Typically, the demand for skilled technicians and mechanics remains high due to the growing need for vehicle maintenance and repair services. Generally, this industry tends to be cyclical, with fluctuations in employment rates influenced by factors such as new car sales, economic conditions, and global trends.

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In terms of salary expectations, it’s common for automotive service professionals to earn a competitive income, generally ranging from R400 000 to R700 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that actual salaries may vary widely, and this range is intended only to provide a broad estimate. For example, entry-level technicians may start at the lower end of this range, while senior managers or owners of independent repair shops may earn significantly more.

Common skills required for automotive service roles include mechanical aptitude, problem-solving abilities, excellent communication skills, and the ability to work well under pressure. Typically, a valid driver’s license and relevant technical qualifications are also essential. In some cases, industry-specific certifications or training programs may be beneficial for career advancement. Additionally, many employers place a strong emphasis on teamwork and customer service, so being able to build relationships with colleagues and clients is also highly valued.

The automotive service industry is often associated with various sectors, including the manufacturing sector, where vehicles are assembled and repaired, as well as the financial services sector, where vehicle insurance and financing are offered. The technology industry also has a significant presence in Gauteng, with many companies specializing in automotive electronics and software solutions. In general, automotive service professionals can find employment opportunities in a variety of settings, from independent repair shops to large dealership groups.

For career development, it’s common for automotive service professionals to progress through the ranks, starting as technicians or mechanics and moving into supervisory or management roles over time. Additionally, many employers invest in training and development programs to enhance skills and knowledge, which can be a valuable way to advance one’s career.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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