South Africa: Sports Specialist

About the Role

We are seeking a highly skilled Sports Specialist to join our team. As a key member of our operations, you will be responsible for managing client relationships, providing exceptional customer service, and ensuring seamless travel experiences. If you have a passion for sports, excellent communication skills, and the ability to work under pressure, we want to hear from you.

Key Responsibilities

• Assess client/agent needs in terms of special interests, special needs, and affordability/budget.
• Quoting of all services requested by clients/agents within the agreed turnaround time.
• Managing turnaround times as per agreed policies or client specifications.
• Checking rates before quoting as dynamic rates may apply.
• Reservations of all services requested by clients/agents.
• Acknowledge receipt of written requests received from agents.
• Respond to written requests and provide written confirmations.
• Opening of client files according to company standards.
• Loading of Tourplan files and balancing WETU Basic understanding to enable straight forward amendments.
• Managing all aspects of Flight bookings with airlines whether through Amadeus, direct with airlines or through other suppliers. Ensure confirmation of services with suppliers.
• Stay in constant communication with clients/agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations.
• Producing accurate Quotation Sheets/Costings as required to package product.
• Documentation Management of all Reservations: Itinerary planning and layout.
• Ensure Travel packs are compiled (digital or other).
• Vouchers Rooming lists Filing Handling and escalating client complaints.
• Manage MOD phone and queries as required.
• Client Care: Maintain contact with client during period of travel.
• Manage client complaints and emergencies.
• Maintain contact with travel trade Obtain feedback from clients/travel trade following client departure.
• Handling of complaints professionally.
• Problem Solving Continually exceed the customer expectation.
• Payments And Account Queries: Ensure that clients invoiced for all services and invoices provided to clients timeously.
• Manage payments and Account queries Follow up on payments Liaise with Finance department with regards to queries Ensure payment conditions are strictly adhered to Keep Operations Manager informed of possible problems Arrange pre-payments.

Requirements

• Matric Sports qualification
• Advantageous MUST be senior and must have worked with Rugby groups before

Qualifications

• No qualifications mentioned in the original job description.