Job Description
About the Role
A luxury retailer in Cape Town City Centre is seeking an experienced Store Manager to lead their team at the Waterfront. The ideal candidate will have a proven track record of managing high-performing teams and driving sales growth.
Key Responsibilities
- Attract, create and maintain loyal customers on every opportunity
- Achieve excellence in retail operations effectiveness and efficiency
- Continuously raise the standard of store personnel, increasing sales effectiveness and the customer experience
- Maximize store revenue and operating results
- Understand the growth drivers of the business, performance of store, consumer and competitor trends to propose growth plans, budgets and forecasts
- Ensure the store is delivering the highest standard of customer service
- Regularly audit store customer service standards and actively seek feedback from loyal customers
- Resolve customer complaints and issues in accordance with company policies whilst maintaining customer loyalty
- Ensure the store comply with the companys visual merchandising policy
- Ensure the store is in compliance with the companys policies and procedures
- Manage staff to an appropriate performance and development plan
- Identify and appropriately manage issues of performance or misconduct
- Work to identify talents within store
- Identify store training and development needs and work with the training team to prioritize and fulfil these needs
- Maintain an open approach to communication and ensure staff receives all appropriate information provided by the company
Requirements
- 2 years luxury retail management experience, managing a staff compliment of 4 or more
- Clear credit and criminal record as per client requirements
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified in original description, therefore skipped.
Salary & Benefits
- Basic Commission: A commission is payable and is based on the personal and store turnover if targets are achieved.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail / wholesale Jobs in Cape Town Region
The retail and wholesale sector in the Cape Town region is a dynamic and competitive industry, with many opportunities available for individuals seeking to start or advance their careers. Generally, job seekers can expect to find a range of roles across various sectors, including financial services, technology, manufacturing, and more. Typically, these positions require strong communication and customer service skills, as well as the ability to work in fast-paced environments.
When it comes to salary expectations, it’s essential to note that broad ranges can vary significantly depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may fall within a range of R30 000 – R60 000 per annum, while more senior positions can command salaries ranging from R80 000 – R150 000 or more. However, please note that these figures are only rough estimates, and actual salaries may differ depending on individual circumstances.
Common skills required for retail and wholesale roles in the Cape Town region include excellent communication and customer service skills, as well as basic mathematical and analytical skills. Many employers also require staff to be proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Additionally, strong organizational and time management skills are often essential, as well as the ability to work well under pressure and meet deadlines. Other common skills include inventory management, sales and stock control, and basic first aid.
In terms of industry sectors, retail and wholesale roles can be found in a range of industries, including financial services, technology, manufacturing, and more. The financial services sector is particularly prevalent, with many banks and financial institutions employing staff to manage their retail operations. Technology companies also commonly require staff to manage their online stores and e-commerce platforms. Manufacturing and distribution companies often employ staff to manage their warehouses and logistics.
For those seeking to advance their careers in the retail and wholesale sector, there are many opportunities for career development and progression. Typically, senior roles involve more responsibility and decision-making, with salaries commensurately higher. Some common career paths include management and leadership positions, such as store manager or department head, as well as specialist roles like supply chain management or inventory control. With experience and training, individuals can also pursue careers in related fields, such as logistics or supply chain management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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