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Johannesburg: L2 IT Support Engineer

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Job Description

About the Role

You’ll be part of an energetic IT operations team responsible for supporting essential business systems and handling escalations that require deeper technical insight. This role blends hands-on troubleshooting, systems administration, service delivery, and ongoing improvements to the IT environment. You’ll operate within Microsoft ecosystems, engage with cloud-driven technologies, and follow ITIL-aligned processes that shape reliable IT service across the organisation.

Key Responsibilities

  • Resolve second-line incidents across desktops, servers, applications, and network layers
  • Support core network infrastructure including VLANs, routers, switches, and VPNs
  • Conduct routine system updates, patching, preventative maintenance, and monitoring
  • Apply ITIL methodologies across incidents, problems, changes, and service requests
  • Collaborate closely with L1 analysts and escalate effectively to senior technical teams

Requirements

  • 35 years of hands-on L2 support experience in a corporate environment
  • Microsoft certifications (Microsoft 365, Azure Fundamentals/Administrator, or equivalent)
  • Strong grasp of Windows operating systems, AD, DNS, DHCP, Exchange, and GPO
  • Experience with cloud-enabled environments (Microsoft 365, Azure, hybrid setups)
  • Solid understanding of networking basics and troubleshooting (TCP/IP, routing, wireless)

Qualifications

  • Formal education/certifications not specified

Salary & Benefits

  • Salary information not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

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Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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