Job Description
About the Role
We are seeking an experienced IT support professional to join our dynamic Technical Support Team in Cape Town City Centre. As a 2nd Line Support Engineer, you will work closely with Service Desk engineers and consultants to provide exceptional customer service, resolving technical issues and gaining valuable knowledge and experience.
Key Responsibilities
- Provide remote support via tickets raised to resolve customer issues
- Act as an escalation point for 1st Line Engineers
- Take ownership of customer issues to resolution providing technical support via telephone, email, and remote access
- Provide in-depth troubleshooting and resolution for hardware, software, and network problems
- Manage user accounts, Active Directory configuration, and maintenance of IT systems and applications
- Provide in-depth understanding of products such as Intune, SharePoint, and Microsoft 365
- Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Ensure customer processes and documentation are kept up to date
Requirements
- Proven experience as a 1st or 2nd line engineer or similar role
- Experience working in an IT support environment on a service desk
- Excellent verbal & written English
- Robust influencing and interpersonal skills with the ability to communicate at all levels
- Ability to prioritise and handle multiple activities at any given time
- Highly organised with excellent time management skills and attention to detail
- Desire to learn new products and technologies
- Can-do attitude
Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field (required)
- CompTIA A certification (desirable)
- Microsoft 365 Certified: Fundamentals (MS-900) certification (desirable)
- Microsoft Certified: Azure Fundamentals (AZ-900) certification (desirable)
Salary & Benefits
Salary range to be discussed.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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