Job Description
About the Role
We are seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within our collections team in Durbanville. As a key member of our leadership team, you will be responsible for managing, motivating, and developing a high-performing team of debt collection agents.
Key Responsibilities
- Manage, motivate, and develop a team of debt collection agents
- Drive daily, weekly, and monthly recovery targets
- Monitor call quality, productivity, and performance metrics
- Conduct coaching sessions and performance reviews
- Handle escalated debtor queries and complex negotiations
- Oversee recruitment, onboarding, and training of new agents
- Ensure compliance with the NCA, POPIA, and Debt Collectors Act
- Prepare and analyse performance and recovery reports
Requirements
- Matric (Grade 12) essential
- 5 years call centre experience
- Minimum 23 years supervisory experience in debt collections
- Strong knowledge of collections processes and relevant legislation
- Excellent leadership, communication, and negotiation skills
- Strong reporting and analytical ability
Salary & Benefits
Market-related basic salary: R22,000 – R25,000 per annum, plus benefits
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in Cape Town City Centre
In Cape Town City Centre, the accounting and finance sector is generally thriving, with a high demand for skilled professionals to support various industries. Typically, companies in this sector are looking for individuals with strong analytical skills, attention to detail, and excellent communication abilities.
When it comes to salary expectations, it’s common for accounting and finance roles in Cape Town City Centre to fall within the broad range of R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. However, please note that actual salaries can vary significantly, and this is only a general guideline.
In terms of common skills required for accounting and finance roles in Cape Town City Centre, typically these include proficiency in financial software (such as QuickBooks or Xero), strong analytical and problem-solving skills, excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other common skills include knowledge of Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS), as well as experience with budgeting, forecasting, and financial analysis.
The accounting and finance sector is commonly found in various industries, including financial services, technology, manufacturing, and retail. These roles often involve providing financial support to businesses, managing financial data, and ensuring compliance with regulatory requirements.
For career development, common progression paths for accounting and finance professionals in Cape Town City Centre include moving into senior roles such as financial controller or head of finance, or transitioning into related fields such as taxation, auditing, or business consulting. Typically, these roles require further education and training, such as a postgraduate diploma or degree in accounting or finance.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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