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Bryanston: Travel Support Architect

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Job Description

Duties: Lead Intake Support: Check visa and travel restriction requirements for new enquiries. Support with any pre-qualification research if required. Research & Quote Support: Conduct research on hotels, tours, excursions, and experiences. Gather quotes from suppliers. Provide accurate data to Travel Designers for itinerary development. Assist in background research for pricing or availability. Booking & Supplier Coordination: Make all hotel, tour, transfer and ground bookings. Request availability / options and manage confirmations. Perform GDS flight bookings (if trained and certified). Log payment reminders and follow up on release dates. Maintain booking spreadsheets, CRM file accuracy and supplier documentation. Documentation & Pre Travel Processing: Collect all documents from suppliers. Assemble the final travel pack for Travel Designer approval. Prepare vouchers, confirmations, e tickets, and relevant attachments. Ensure everything is correctly filed within CRM. During Travel Support: Provide first line support for routine or admin-related issues. Log client issues into CRM and escalate to Travel Designer where required. Communicate with suppliers on routine changes (timings, confirmations, reminders). Post Travel Support: Capture feedback in CRM. Assist with updating client notes and preferences. Support Travel Designer with sending follow-up communication packs. Requirements: Grade 12 A formal travel & tourism qualification At least 12 years travel industry experience preferred (inbound advantageous). Strong admin or operations background welcome. GDS exposure an advantage. Tourplan knowledge advantageous Strong organisational and administrative ability. Excellent attention to detail. Good written communication. Ability to multitask in a fast-paced travel environment. Warm, service-oriented personality. Reliability and consistency in task completion. Willingness to learn and grow into a Travel Designer role.

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How to Apply

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About Travel / tourism Jobs in North Johannesburg

The travel and tourism industry is a significant sector in North Johannesburg, South Africa, with various job opportunities available for those passionate about hospitality and customer service. Typically, the demand for skilled professionals in this field is high, driven by the growth of domestic and international tourism. Generally, the industry offers a diverse range of roles, from front-of-house positions to back-office operations.

When it comes to salary expectations, it’s common for entry-level travel and tourism jobs to fall within a broad range of R20 000 to R40 000 per annum, depending on experience, company size, and industry sector. Senior or specialized roles can command higher salaries, often ranging from R60 000 to R100 000 per annum, but these figures are not guaranteed and can vary widely. Factors such as the type of accommodation or tour operation, geographical location, and level of responsibility all impact salary ranges.

In terms of common skills required for travel and tourism roles in North Johannesburg, it’s often helpful to have a combination of soft and hard skills, including excellent communication and interpersonal skills, attention to detail, and proficiency in local languages. Other essential skills include basic knowledge of hospitality operations, cash handling, and customer service standards. Familiarity with industry-specific software, such as hotel management systems or online booking platforms, is also highly valued.

The travel and tourism industry is represented across various sectors, including the financial services sector, technology industry, manufacturing sector, and others. Many companies in these industries have significant operations in North Johannesburg, creating a range of job opportunities for those interested in this field. Common destinations for tourists include major cities like Johannesburg and Pretoria, as well as nearby game reserves and natural attractions.

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For those looking to advance their careers in travel and tourism, common career progression paths include specializing in areas such as hotel management, destination marketing, or event planning. Ongoing professional development is often essential for career advancement, with many organizations offering training programs, workshops, and mentorship opportunities to support the growth of employees.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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