Bloemfontein: Temp Client Services Administrator (Insurance) posted by AtripleA recruitment & temps

March 1, 2026 Jobs in Bloemfontein

AtripleA recruitment & temps

Free State

Other Insurance

Job Description

Temp Client Services Administrator (Insurance)

Location: Bloemfontein, Free State

Salary: R54 per hour

Our client in the Insurance industry is looking for a Temp Client Services Administrator.

Key responsibilities

Render client services

Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
Update client personal details and AIMS notes
Provide correct and accurate advice to clients on products and services (TCF)
Inform clients and update changes to their policy (TCF)
Liaise with relevant departments to gather information to resolve clients’ queries
Maintain required business retention rate
Handle all complaints and enquiries
Escalate complaints to Office Manager and Complaints Handling Officer
Follow complaints procedure
Handle all incoming calls and walk-in clients

Administrate loan requests

Collate all documents required for loan application e.g. positive identification of client
Verify and ensure clients forms are completed correctly.
Validate and pre-assess whether the client qualifies for a loan
Make preliminary decision on the loan application and inform clients thereof
Submit all required forms to Head Office for processing
Update and make notes on system
Follow up with Head office and update clients on application progress, outcome or until finalized
Advise client on repayment terms of loan (TCF)

Administrate Claims

Verify claims documents as per standard procedure
Assist clients with the completion of claim forms
Submit all claims received to Head office
Submit any outstanding documentation as per Head Office request
Keep claims register up to date

Advise clients on cancelations

Advise the client of the process and disadvantages of cancelation
Retain the policy by proposing different options (loan, partial surrender paid up)
Inform relevant Sales Manager of the intended cancelation for retention
As per client’s request follow the standard cancelation procedure

Administrate demutualization process

Capture client information
Inform clients of status of their shares
Update client’s information on Aims systems
Register and forward to Head office

Office Administration

Manage mail and fax
Prepare statistical reports
Assist with data capturing when required
Encourage clients to complete the survey

Fit and Proper Requirements

Adhere and comply to FSB board notice in terms of FAIS

Documentation and filing procedures

Keep record systems up to date
File and keep documentation for a period as required by the legislation

View Job Johannesburg: Associate Principal posted by Edgexec (Pty) Ltd

Requirements

Recognized Qualification as per the FSB
RE 5
Registration as an Employee Representative (FSB)
2 Years’ Experience in the Insurance Industry
1 Year Client Services
1 Years’ experience in: Category A, B, C and retail benefits (Advantage)
Matric

Send your CV and latest pay slip to .za

ATripleA Recruitment and Temps

.za

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Insurance Jobs in Free State

The Other Insurance industry is an essential part of the financial services sector in Free State, South Africa, where it typically plays a crucial role in supporting various types of insurance products and policies. Generally, this field involves managing and administering claims, policyholder relationships, and risk management on behalf of insurance companies. The job market for Other Insurance professionals in Free State is often characterized by stability, with opportunities emerging across various sectors.

Typically, salaries for Other Insurance roles in the province can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, junior positions may start within the range of R400 000 to R600 000 per annum, while senior roles can fall within the range of R800 000 to R1 200 000 or more, with certain exceptions that depend on individual circumstances. These figures are subject to change and may not reflect actual salaries at specific companies.

Common skills for successful Other Insurance professionals in Free State include strong analytical and problem-solving abilities, effective communication and interpersonal skills, and a solid understanding of insurance products and policies. Other important skills typically required include technical knowledge of insurance software and systems, data management expertise, and a keen eye for detail. Strong organizational and time-management skills are also essential, as is the ability to work well under pressure and manage multiple tasks simultaneously.

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Industry sectors that commonly employ Other Insurance professionals in Free State include financial services sector, technology industry, manufacturing sector, and more. These roles often involve working with a wide range of stakeholders, including policyholders, agents, and other insurance professionals.

In terms of career development, Other Insurance professionals in Free State can expect to progress through various stages, from entry-level positions to senior roles. Opportunities for advancement are common, particularly within large organizations or those with strong reputations in the industry. With experience and additional training, individuals can move into specialist roles, such as claims management or underwriting, or take on leadership positions within their organization.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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