Job Description
About the Role
We are seeking an experienced Senior Helpdesk Support professional to join our team in Johannesburg. As a key member of our IT Operations team, you will serve as the senior escalation point for complex technical incidents across various endpoints and services. You will leverage your expertise to lead automation initiatives, enhance secure access controls, and drive operational improvements.
Key Responsibilities
- Serve as the senior escalation point for complex technical incidents across endpoints, identity and access management, VPN/ZTNA, network routing, and cloud-connected services.
- Lead automation initiatives to reduce repetitive service desk tickets and improve operational efficiency using tools such as Intune, PowerShell, Autopilot, and workflow automation platforms.
- Manage and enhance secure access controls through Microsoft Entra ID, Conditional Access policies, and Microsoft 365 security configurations to ensure strong identity and device protection.
- Support hybrid network environments, including design, troubleshooting, and optimisation of Azure hub-and-spoke architectures and FortiGate VPN/ZTNA connectivity.
- Resolve escalated security incidents, including suspected account compromise, MFA-related anomalies, and email quarantine or security escalations.
- Provide technical leadership during incidents and outages, responding effectively under pressure and guiding teams toward rapid resolution.
- Drive operational improvements by developing runbooks, improving support processes, and implementing automation strategies that enable faster resolution by L1 and triage teams.
Requirements
- 5 years of experience in IT Operations Support with at least 2 – 3 years in a Senior Capacity.
- Strong Azure and Entra ID experience, including hybrid identity, role-based access control, and conditional Access policies.
- Solid knowledge of endpoint management with Intune and Autopilot for both Windows and macOS devices.
- Hands-on troubleshooting experience with FortiGate VPN/ZTNA and general networking (routing, DNS, Wifi, Vlans).
- Proficiency with PowerShell scripting or similar tools for automation and bulk actions.
- Working knowledge of Microsoft 365 E5 Stack (Defender for Endpoint, Purview, Compliance tools).
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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