Job Description
About the Role
The O&M Coordinator (Solar) role is a critical operational coordination position within Matriarch Asset Managers, a Fedgroup Partner Company. As part of our specialist energy asset and utilities management team, you will play a key role in ensuring disciplined information flow, accurate ticket routing, and structured work allocation to safeguard SLA compliance and long-term client value.
Key Responsibilities
- Own and manage the O&M ticketing system to ensure data integrity and operational transparency.
- Implement and enforce ticket conventions, classification standards, and data quality controls.
- Categorise and prioritise tickets in line with SLA requirements and defined response matrices.
- Ensure adequate and accurate information is captured to brief stakeholders and technical teams effectively.
- Monitor the full ticket lifecycle and drive closure efficiency.
- Refine, implement, and adhere to structured workflow routing matrices.
- Allocate work to appropriate technical resources based on priority, capacity, skillset, and regional requirements.
- Balance workload distribution to protect SLA compliance and technician utilisation.
- Monitor response times, escalation triggers, and SLA exposure across active tickets.
- Track RMA workflows and ensure timely progression through required stages.
- Maintain clear operational reporting and real-time visibility of ticket status.
- Proactively escalate risks, delays, or systemic workflow issues to relevant managers.
Requirements
- Project management experience or formal project management training.
- Proficiency in Excel and experience with platforms such as Xero, Freshdesk, or similar ticketing/ERP systems.
- Experience in service coordination, dispatch, technical administration, or operational control environments.
- Strong hands-on experience with workflow and ticketing systems.
Qualifications
No specific qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in North Johannesburg
As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.
Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.
Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.
For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Send a thank-you email within 24 hours after your interview.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Johannesburg: IT Specialist
Role Overview: The IT Specialist will be responsible for the development, implementation, integration, and optimisation of business intelligence solutions...
View JobEastern Cape: General Assistant – BUCO Port Elizabeth North End posted by The Building Company
Introduction: The main purpose of the job is to ensure the smooth operation of the business unit with regards to…
View JobJohannesburg: Accountant
Accountant Sandton, Johannesburg Reporting to: Financial Manager Purpose: Deliver accurate financial reporting and maintain high standards of numeracy and...
View JobMidrand: Sales Manager
Our client is seeking a Sales Manager to lead, coach, and supervise their sales team. This role will be pivotal…
View JobSasolburg: Temp Professional Nurses (Maternity wards)
Temp Professional Nurses (Maternity wards) A public health hospital based in Sasolburg is looking for various temps Nurses for 2…
View JobGauteng: Miller, Gauteng
Qualified trade tested Maize Miller with at least 5 yrs exp as a Shift Miller on Maize plants, ability to…
View Job
Browse Employers
Job Alerts