Port Elizabeth: Costing Warranty Clerk posted by Staff Unlimited Recruitment Pty Ltd

About the Role

The Costing Warranty Clerk in the Automotive Industry is responsible for managing and processing warranty claims related to vehicle parts, components, and services. This role involves ensuring all warranty-related costs are accurately calculated, documented, and tracked, from labour to parts replacement.

Key Responsibilities

• Review, assess, and process customer warranty claims for automotive parts and services, ensuring compliance with the manufacturers’ policies and standards.
• Validate claim details, ensuring proper documentation such as proof of purchase, vehicle details, and service records are complete.
• Collaborate with service departments and external repair centers to verify claim validity and scope of work.
• Calculate and document the accurate costs of warranty claims, including parts, labour, diagnostic time, and shipping costs.
• Ensure parts costs are consistent with the manufacturers’ pricing or agreed-upon pricing structures.
• Maintain detailed records of warranty costs for each claim and track any discrepancies or adjustments.
• Generate reports on warranty claims and costings as required by management or finance.
• Assist with monthly, quarterly, and annual warranty cost reconciliation for financial reporting.
• Monitor warranty cost trends, including parts usage, labor time, and return rates, and report findings to the warranty and finance teams.
• Prepare ad-hoc reports regarding warranty performance, cost analysis, and supplier performance.
• Work closely with automotive service departments, suppliers, and manufacturers to resolve warranty claims and disputes.
• Act as a liaison between the claims department and the finance department, ensuring accurate costing and reporting.
• Communicate with customers (dealers or individuals) to resolve any queries related to their warranty claims or costs.

Requirements

• Education: High school diploma or equivalent required.
• Experience: Minimum of 2 years of experience in automotive warranty administration or costing.
• Prior experience in the automotive industry, preferably with a focus on parts, repairs, or service departments.
• Familiarity with automotive manufacturers’ warranty policies and procedures is highly beneficial.

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary information not provided.