Menu Close

Cape Town City Centre: Pipeline Engagement & Recovery Specialist

Advertisement



Job Description

About the Role

The Pipeline Engagement & Recovery Specialist plays a critical role in reigniting momentum across dormant leads, maintaining consistent engagement with existing customers, and supporting upgrade and renewal initiatives. This position requires a strong focus on customer success, sales support, and account coordination, with a keen eye for identifying upgrade opportunities and building a healthy pipeline.

Key Responsibilities

  • Take ownership of at-risk and inactive leads, re-engaging them through structured follow-up
  • Execute a defined follow-up sequence including scheduled calls, emails, and escalations
  • Conduct regular check-ins with existing customers to support retention and contract continuity
  • Identify upgrade opportunities by monitoring customer activity, usage signals, and contract timelines
  • Build and maintain a healthy upgrade pipeline ahead of scheduled renewal or eligibility periods
  • Collaborate with internal teams to improve re-engagement scripts, communication templates, and customer messaging
  • Log all customer interactions in the CRM within required timeframes
  • Prepare weekly reports on pipeline status, lead recovery progress, and customer engagement insights

Requirements

  • Diploma or bachelor’s degree in Business, Sales, Marketing, or related field
  • At least 2 years of experience in a customer success, sales support, or account coordination role
  • Comfortable conducting outbound follow-up calls with warm leads and existing customers
  • Experience using CRM systems for activity tracking and lead management
  • Exposure to B2B environments, retention, or renewal processes is advantageous

Qualifications

No formal qualifications mentioned.

Salary & Benefits

No salary information provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Cape Town: (PrArch) Architect posted by Hire Resolve

About Sales Jobs in Cape Town Region

Cape Town’s sales landscape is shaped by the city’s strong economy, diverse industry base, and growing demand for innovative solutions. Typically, sales professionals in this region can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and e-commerce. Generally, these roles require a combination of interpersonal skills, business acumen, and technical knowledge to drive revenue growth and customer satisfaction.

In terms of compensation, salaries for sales positions in Cape Town vary widely depending on factors such as experience, company size, industry sector, and individual performance. Typically, common salary ranges for entry-level sales roles start around R200 000 – R400 000 per annum, with experienced professionals earning upwards of R600 000 – R1 million or more. However, it is essential to note that these figures are broad estimates and may not reflect actual salaries for specific job openings.

Common skills required for success in sales roles include strong communication and interpersonal skills, the ability to build rapport with customers and stakeholders, a solid understanding of industry trends and market dynamics, and proficiency in CRM software and sales tools. Often, sales professionals also benefit from technical knowledge in areas such as data analysis, marketing, or product development. In addition, many employers place a high value on sales candidates with strong business acumen, problem-solving skills, and the ability to work independently.

Sales roles can be found across various industries, including technology, financial services, manufacturing, and e-commerce. The financial services sector, for example, commonly employs sales professionals to build relationships with clients and promote financial products. Similarly, the technology industry often requires sales talent to drive revenue growth through product sales and partnerships. Manufacturing and e-commerce sectors also frequently rely on skilled sales professionals to expand their customer base and increase market share.

View Job  Johannesburg: Tele Sales Representative - Remote

Career development opportunities are available in sales roles, with many employers investing in training and development programs to enhance employee skills and knowledge. Typically, successful sales professionals can expect to progress to leadership roles or transition into specialized areas such as account management, business development, or sales strategy. With experience and a strong track record of performance, sales talent can also pursue opportunities in related fields such as marketing, product management, or entrepreneurship.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


Job Seeker Tip

Before the interview, research the company thoroughly and prepare thoughtful questions to ask.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Port Elizabeth: Executive Sales

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Johannesburg: DC Inventory Manager posted by Hire Resolve

Jobs in Central Johannesburg March 13, 2026
Hire Resolve Other Management

A well-established South African FMCG organisation with a national footprint is seeking a highly organised and proactive DC Inventory Manager…

View Job

Pretoria: Restaurant Manager posted by Hire Resolve

Jobs in Gauteng March 13, 2026
Hire Resolve Operations

A leading hospitality company is looking for an experienced Restaurant Manager with strong experience in restaurant operations, team leadership, and...

View Job

Pinetown: Raw Materials Stores: Team Leader posted by Hire Resolve

Jobs in Durban Area March 13, 2026
Hire Resolve Other Management

A leading packaging company is looking for an experienced Raw Materials Store Team Leader with strong experience in supply chain…

View Job

Johannesburg: Site Engineer posted by Hire Resolve

Jobs in Central Johannesburg March 13, 2026
Hire Resolve Other Engineering

Hire Resolve is currently seeking an experienced Site Engineer to join a reputable construction company in Johannesburg, South Africa. The…

View Job

Europe: Audit Professional posted by Network Finance

Jobs in Europe March 13, 2026
Accounting Network Finance Other Finance

You invested years of hard work, determination, and late-night study sessions to qualify as a CA(SA).Now that you have earned…

View Job

Edenvale: Assembler / Fitter posted by Hire Resolve

Jobs in East Rand March 13, 2026
Hire Resolve Other Professions

A well-established woodworking and shopfitting business based in Edenvale, specializing in the design, manufacture, and installation of high-quality custom...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

More Jobs in Your Area