Job Description
About the Role
The Pipeline Engagement & Recovery Specialist plays a critical role in reigniting momentum across dormant leads, maintaining consistent engagement with existing customers, and supporting upgrade and renewal initiatives. This position requires a strong focus on customer success, sales support, and account coordination, with a keen eye for identifying upgrade opportunities and building a healthy pipeline.
Key Responsibilities
- Take ownership of at-risk and inactive leads, re-engaging them through structured follow-up
- Execute a defined follow-up sequence including scheduled calls, emails, and escalations
- Conduct regular check-ins with existing customers to support retention and contract continuity
- Identify upgrade opportunities by monitoring customer activity, usage signals, and contract timelines
- Build and maintain a healthy upgrade pipeline ahead of scheduled renewal or eligibility periods
- Collaborate with internal teams to improve re-engagement scripts, communication templates, and customer messaging
- Log all customer interactions in the CRM within required timeframes
- Prepare weekly reports on pipeline status, lead recovery progress, and customer engagement insights
Requirements
- Diploma or bachelor’s degree in Business, Sales, Marketing, or related field
- At least 2 years of experience in a customer success, sales support, or account coordination role
- Comfortable conducting outbound follow-up calls with warm leads and existing customers
- Experience using CRM systems for activity tracking and lead management
- Exposure to B2B environments, retention, or renewal processes is advantageous
Qualifications
No formal qualifications mentioned.
Salary & Benefits
No salary information provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Cape Town Region
Cape Town’s sales landscape is shaped by the city’s strong economy, diverse industry base, and growing demand for innovative solutions. Typically, sales professionals in this region can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and e-commerce. Generally, these roles require a combination of interpersonal skills, business acumen, and technical knowledge to drive revenue growth and customer satisfaction.
In terms of compensation, salaries for sales positions in Cape Town vary widely depending on factors such as experience, company size, industry sector, and individual performance. Typically, common salary ranges for entry-level sales roles start around R200 000 – R400 000 per annum, with experienced professionals earning upwards of R600 000 – R1 million or more. However, it is essential to note that these figures are broad estimates and may not reflect actual salaries for specific job openings.
Common skills required for success in sales roles include strong communication and interpersonal skills, the ability to build rapport with customers and stakeholders, a solid understanding of industry trends and market dynamics, and proficiency in CRM software and sales tools. Often, sales professionals also benefit from technical knowledge in areas such as data analysis, marketing, or product development. In addition, many employers place a high value on sales candidates with strong business acumen, problem-solving skills, and the ability to work independently.
Sales roles can be found across various industries, including technology, financial services, manufacturing, and e-commerce. The financial services sector, for example, commonly employs sales professionals to build relationships with clients and promote financial products. Similarly, the technology industry often requires sales talent to drive revenue growth through product sales and partnerships. Manufacturing and e-commerce sectors also frequently rely on skilled sales professionals to expand their customer base and increase market share.
Career development opportunities are available in sales roles, with many employers investing in training and development programs to enhance employee skills and knowledge. Typically, successful sales professionals can expect to progress to leadership roles or transition into specialized areas such as account management, business development, or sales strategy. With experience and a strong track record of performance, sales talent can also pursue opportunities in related fields such as marketing, product management, or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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