South Africa: Reservation Administration Controller (Safari Company) – Westlake, Ct posted by Phoenix Recruitment

March 8, 2026 Jobs in South Africa

Phoenix Recruitment

ZA

Admin / clerical / secretarial

Job Description

About the Role

We are seeking an experienced and detail-oriented Reservation Administration Controller to join our team at a leading Safari Company based in Westlake, Cape Town. As a key member of our administration team, you will be responsible for ensuring the accuracy and timeliness of travel shop reservations and providing back-up support to our reservation consultants.

Key Responsibilities

Accuracy and timeous processing of booking information: Ensure that CRM information is received timely and entered into the system.
Checking on CRM information and assisting consultants in getting the information timeously – including follow-up with consultants as needed.
Running camp calendars to review bookings for accuracy and completeness, investigating any discrepancies and rectifying with consultants.
Assisting consultants with problem-solving and improving booking conversion ratios by assisting with last-minute bookings and checking availability with camps directly.
Booking 3rd party products, including confirmations, cancellations, and checking invoices to vouchers.
Performing a limited role and responsibility of a reservation/sales consultant as required.

Requirements

Minimum of a Matric Certificate
A formal qualification in travel & tourism
At least 1 – 2 years in reservation administration with a similar role and responsibility
Knowledge of TourPlan / Wetu
Product knowledge of Botswana, Namibia, and South Africa
Excellent written and oral communication skills (English fluency is a requirement)
Good interpersonal skills
Ability to deal appropriately with agents, camps, and consultants, as well as handle complaints or queries that may arise.
Service-oriented and detail-oriented while coping with a large volume of work.
Ability to work fast and accurately, multitask, and work under pressure.
Highly organised, able to keep track of multiple threads of work.
Comfortable with technology, able to learn our reservations system efficiently.

View Job Centurion: Administration Clerk / Parts Shop Administrator

Qualifications

None specified

Salary & Benefits

Not mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in ZA

The Admin / Clerical / Secretarial sector is a common and diverse field in the South African job market. Typically, roles within this sector are found across various industries, with a strong presence in the financial services sector, technology industry, and manufacturing sector. Generally, these positions are in high demand, especially in fast-paced and growing organisations.

When it comes to salary expectations for Admin / Clerical / Secretarial professionals in South Africa, it’s generally difficult to provide a specific range due to variation in factors such as experience, company size, and industry sector. However, broad salary ranges can be offered as follows: For entry-level positions, salaries typically start around R15 000 – R25 000 per annum, while experienced professionals can expect higher salaries ranging from R40 000 – R80 000 per annum. These figures are subject to change and may not reflect the current market conditions.

Common skills required for Admin / Clerical / Secretarial roles include proficiency in Microsoft Office (particularly Word, Excel, and PowerPoint), excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Additionally, knowledge of accounting software and experience with email management tools are often beneficial. Strong problem-solving skills and the capacity to adapt to new systems and processes are also highly valued.

These roles can be found in various industry sectors, including financial services, technology, manufacturing, and public sector organisations. Many companies, both large multinationals like Google and Microsoft and local South African businesses, employ Admin / Clerical / Secretarial staff to ensure efficient day-to-day operations and administrative support.

View Job Ehlanzeni: Property Reservations Executive

Career development opportunities for Admin / Clerical / Secretarial professionals are generally available through training and development programs offered by employers. These may include courses in business administration, computer literacy, or languages. With experience and continuous learning, it’s possible for individuals in this field to progress into more senior roles or explore related fields such as human resources management, project coordination, or office management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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