Johannesburg: Manager: Channel (Counters)

March 18, 2026 Jobs in Central Johannesburg

Job Description

About the Role

We are seeking a seasoned Manager: Channel (Counters) to shape the future of last-mile logistics by building and optimising a high-impact counter network for our client, a well-established player in the courier and logistics sector.

Key Responsibilities

Develop and execute the counter channel strategy, including partner mix, coverage targets, and pricing models
Identify, vet, and onboard high-quality partners aligned to operational and commercial objectives
Negotiate and manage commercial agreements, including SLAs, commissions, and incentives
Drive operational excellence through SOPs, performance frameworks, and compliance controls
Monitor and improve KPIs such as transaction volumes, service levels, cost per transaction, and margin contribution
Lead performance reviews, audits, and continuous improvement initiatives across the network
Own customer experience at counters, reducing wait times and improving accuracy and satisfaction
Build strong, trust-based relationships with partners and manage escalations effectively
Enable partners through systems, tools, training, and integration support
Leverage analytics and reporting to optimise network performance and inform strategic decisions

Requirements

Bachelor’s degree in Supply Chain, Logistics, Business, or a related field
5–7 years’ experience in logistics, last-mile, retail operations, or channel management
Proven experience in partner/vendor management and commercial negotiations
Strong understanding of cost-to-serve, pricing models, and margin management
Experience with POS systems, scanning technology, and basic system integrations
Knowledge of cash handling, reconciliation, and risk control practices

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

Salary details are not available at this time.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

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The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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