Job Description
About the Role
Are you a visionary CX/UX leader who thrives on solving complex problems and shaping meaningful user experiences at scale? An exciting opportunity awaits for a Senior Specialist CX & UX Designer to play a pivotal role in transforming how services are designed and delivered within a highly impactful, large-scale environment. This role is ideal for someone who can think strategically, lead confidently, and deliver user-centered solutions that truly make a difference.
Key Responsibilities
- Shape, design, and guide customer and user experience strategies to solve complex problems.
- Lead the development of complex, multifaceted business process solutions.
- Ensure that SARS services are structured according to the needs, expectations, and behaviors of both customers and employees.
- Provide thought leadership in embedding user- and human-centered design principles throughout the organization.
- Drive user research and innovation initiatives to create impactful, user-focused experiences that contribute to business growth.
- Translate consolidated feedback and insights into strategic design solutions that enhance service delivery, improve accessibility, and encourage voluntary compliance.
- Operate at a strategic level, influencing cross-functional and cross-product policies, service design efforts, and digital transformation projects to deliver consistent, intuitive, and seamless experiences across all customer and employee interactions.
- Lead multidisciplinary design and engineering teams.
Requirements
- Honors or Masters degree in UX Design, HCI, Computer Science, Public Administration, or a related field.
- 8+ years of experience in UX/UI or CX designs, with at least 34 years ideally at operational specialist level working in the financial services, public sector, digital government, or service design for regulated industries.
Qualifications
(None mentioned in original)
Salary & Benefits
(None mentioned in original)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Set up job alerts on major job boards to be notified of new opportunities quickly.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Heidelberg: Junior SHE Officer posted by Hire Resolve
A leading manufacturing company is looking for an experienced Junior SHE Officer with strong experience in implementing and maintaining SHE…
View JobMiddelburg: Industrial Engineer posted by Hire Resolve
We are seeking a motivated Industrial Engineer to join our high-volume manufacturing team. The successful candidate will support production processes,…
View JobLangebaan: Call Centre Administrator – Langebaan posted by West Coast Personnel
Key Responsibilities:Handle calls and customer interactions with professionalism and empathy.Manage and update CRM systems accurately.Provide administrative...
View JobPretoria: Payroll Adminstrator posted by Hire Resolve
An established insurance company based in Pretoria is seeking an experienced and detail-oriented Payroll Administrator to join their finance team…
View JobJohannesburg South: Junior Mechanical Design Engineer posted by Communicate Finance
Job Description:Design CAD models for various simulationsPerform FEAReverse engineeringPrepare technical reportsSite travel requiredSkills & Experience:...
View JobCape Town: Lead Mechanical Engineer posted by Hire Resolve
An established engineering solutions provider, known for delivering high-quality, innovative, and sustainable projects across multiple industries, is...
View Job
Browse Employers
Job Alerts