Kalahari: Head Guide (5* Safari Reserve) – Kalahari posted by Phoenix Recruitment

About the Role

We are seeking a highly responsible Head Guide to lead and manage all guiding operations and ensure exceptional guest experiences in our luxury 5* Game Reserve based in the Kalahari, Northern Cape. As a key ambassador for the camp, you will combine strong leadership, in-depth wildlife knowledge, and exceptional hospitality skills to deliver world-class game drives, bush walks, and interpretive experiences that reflect our brand and standards.

Key Responsibilities

• Lead game drives, guided walks, and interpretive experiences, ensuring exceptional guest satisfaction.
• Provide in-depth knowledge of local wildlife, ecosystems, culture, and conservation initiatives.
• Personalise guest experiences based on individual interests and expectations.
• Maintain a high standard of storytelling, communication, and guest engagement.
• Manage and mentor the guiding team, fostering professional growth and performance excellence.
• Develop training plans and conduct regular skills assessments for guides and trackers.
• Schedule guiding activities and ensure adequate coverage for all guest experiences.
• Enforce professional standards for appearance, behaviour, and guest interaction.
• Ensure all guiding operations adhere to safety, ethical, and environmental regulations.
• Conduct regular safety briefings and equipment checks.
• Stay updated on reserve protocols, wildlife behaviour trends, and first aid practices.

Requirements

• FGASA Level 2 or higher (or equivalent recognised qualification).
• Valid PDP, First Aid Level 1 (or higher), and Rifle Competency Certificate.
• Minimum 5 years’ guiding experience, with at least 2 years in a leadership or head guide role.
• Extensive knowledge of African flora, fauna, and conservation practices.
• Experience working in a luxury safari or 5-star hospitality environment.
• Strong communication skills in English (additional languages advantageous).
• Exceptional leadership and interpersonal skills.
• Strong organisational and time-management abilities.

Salary & Benefits

R40K (Neg) DOE Live-in position based on the game reserve. Free Water & Electricity, Free clinic with primary health care – Doctor, Dentist and Optometrist Medical Aid is 50% company contribution Pension is 50% company contribution Free Uniform Winter and Summer Free Flights to JHB and CT – dependant on an availability