South Africa: Club General Manager

About the Role

Planet Fitness is seeking an experienced Club General Manager to join our team of talented professionals. As a key member of our club management team, you will be responsible for driving high performance and engagement within our clubs, while fostering strong relationships with other Gym Managers in the region.

Key Responsibilities

• Manage your team within your own club
• Forge close working relationships with other Gym Managers within your region
• Drive continuous improvement across your club with clear plans in place to deliver a strong financial and operational performance
• Focus on high service and standards to deliver a best-in-class member experience
• Lead exceptional leadership, with strong commercial and management skills, to maximize overall profitability of the club
• Deliver on brand values by understanding the operations of your club and promoting all products and services to maximize profit and control expenses
• Recruit, develop, and performance manage a high-performing team to deliver high standards in all areas of the business
• Exceed new membership sales and revenue targets through management and support of the sales team
• Operate your club within agreed expenditure budget with focus on payroll costs, operating expenses, and stock control
• Manage all licenses within club and ensure compliance to license agreements
• Ensure adherence to cash handling processes
• Adhere to health and safety standards in all areas of the club at all times
• Provide adequate health and safety cover for operational areas (first aid, pool lifesaving & manager on duty)
• Ensure all areas of the club are well presented and maintain high standard of cleanliness
• Manage operational breakdowns and service issues effectively and efficiently
• Resolve and respond to member comments and queries promptly

Requirements

• A true passion for the health and fitness industry
• Strong track record of people development
• Strategic and commercial growth mindset
• Flair for developing high-performing teams with strong people skills positively impacting commercial results
• Tenacity, high integrity, and accountability with a desire to do the right thing to a high standard
• Ability to work at peak times (including evenings and weekends) essential
• Reliable transport

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified in original job description, therefore skipped.

Salary & Benefits

• Not mentioned in the original job description, therefore skipped.