Job Description
About the Role
We are seeking a highly skilled and experienced Head Butler to join our luxury five-star hotel in Cape Town. As the head of our Butler Service Department, you will be responsible for ensuring personalized service to all Club & VIP Hotel guests, promoting further services of the Hotel Luxury Brand, and maximizing revenues & profitability. If you have a passion for delivering exceptional guest experiences and are looking for a new challenge, we encourage you to apply.
Key Responsibilities
- Maintain a beverage stock variance of less than R 500 on average per month.
- Achieve and maintain a low Room Amenity Cost with correct billing and ordering levels.
- Maintain and regularly update a clear job profile for each individual butler.
- Maintain the best possible guest satisfaction / experience at lowest cost.
- Continuously achieve and improve on revenue income as a non-revenue generating department and still maintain an accurate staffing and supply cost throughout.
Requirements
- Knowledge of The Hotels & Palaces and sister companies
- Hotel Facilities – Business Centre, Spa, Restaurants and Bar
- Handles special projects delegated by F&B Director
- Coordinates and communicates closely with Housekeeping, Food Production & Service Department and Engineering and with other departments as required.
- Continuously improve and innovate upon product and services.
- Plan and forecast occupancy and activities for the department on a weekly basis.
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
Qualifications
No formal education or certifications are mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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