Job Description
About the Role
We are seeking an experienced Waiter to join our 5* Wine Estate in Franschhoek, where you will be responsible for delivering exceptional dining experiences that meet our brand standards. As a key member of our team, you will ensure that guests receive warm, professional, discreet yet efficient service while maintaining the highest standards of food and beverage presentation.
Key Responsibilities
- Greet all guests warmly and professionally
- Provide friendly, courteous, and professional service at all times
- Understand the sequence of service and anticipate guest needs
- Be fully aware of table allocations, dietary requirements, allergies, and special requests during service by ensuring careful attention to the day sheet provided
- Inform the kitchen of any guest food requirements or allergies in accordance with standards
- Have a complete knowledge of the menu and wine list to confidently assist guests
- Assist guests with non-menu requests, responding positively and accommodating where possible
- Handle guest complaints and comments professionally, escalating them to the Restaurant Manager / MOD when necessary
- Familiarise yourself on each shift with the day sheet and any events (function sheets) applicable to your shift to deliver a high-quality service
- Ensure all tables are cleared, cleaned, and reset in accordance with Leeu Collection standards
- Perform cleaning tasks as required, including polishing cutlery and glassware, cleaning floors, fridges, windows & service areas i.e. buffet stations
- Assist with monthly stock take as and when requested by the Restaurant Manager
- Assist with restocking of fridges and bar areas
- Have a full understanding and be able to do set-up’s special events
- Accurately enter all transactions into the Easipos system
Requirements
- Matric
- Wine certificate course would be beneficial (not essential)
- At least 2-years waitering experience in a high-end Fine Dining Restaurant / Hotel Restaurant
- Proficiency in POS systems: Easipos preferred
- Knowledge of cocktails, spirits, wines, and beverages
- Time Management skills
- Attention to detail
- Problem-solving abilities
- Customer Focus
- Ability to work under pressure
Qualifications
None mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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