Cape Town City Centre: Project Manager (CPT)

About the Role

A leading Cloud Solutions company is seeking an experienced Project Manager to oversee the planning, execution, and delivery of projects in Cape Town City Centre. The ideal candidate will have strong customer service focus and a passion for delivering high-quality projects.

Key Responsibilities

• Lead the scoping, planning, and execution of projects from start to finish, ensuring alignment with company strategy and goals.
• Develop project plans, including timelines, critical path, resource allocation, and budgets.
• Coordinate project activities, manage resources, track progress, and adjust plans as needed to ensure successful delivery.
• Manage risks by identifying, documenting, and mitigating potential issues throughout the project lifecycle.
• Communicate regularly with customers, stakeholders, and Project teams, providing updates and maintaining strong relationships.
• Organize site surveys and coordinate with technical and implementation teams to ensure smooth project execution.
• Ensure all project documentation is up-to-date, accessible, and complies with corporate governance standards and standard operating procedures.
• Maintain a detailed RACI Matrix and RAID Register for projects involving multiple delivery partners.
• Facilitate training for customers and end-users as needed, ensuring proper knowledge transfer.
• Provide quality assurance during project implementation and handover, ensuring the final delivery meets agreed-upon scope, time, and cost requirements.
• Conduct regular project meetings, track action items, and ensure timely execution of all tasks.
• Manage the transition of completed projects to the Billing and Support teams for ongoing maintenance.

Requirements

• Qualifications: Grade 12 / Matric. Relevant tertiary qualification or equivalent.
• Experience/Skills: Minimum of 5 years of project coordination experience. Minimum of 2 years Project Management experience. Experience with project management tools (e.g. Zoho Projects, MS Project, other). Understanding of infrastructure, ICT services, networking and technology (Essential).
• Advantageous: Project Management Certification (e.g. PMP, Prince 2). Contact Centre deployment experience. Business Process Mapping experience. Visio skills.

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

Salary details are not available at this time.