Roodepoort: Online Administrator – Clearwater Mall posted by Dis-Chem Pharmacies

Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their store in Clearwater Mall. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Stores Click & Collect system. Minimum Requirements Essential: Grade 12 / Matric Proof of Vaccination Certificate Minimum of 1 years experience in a relevant retail environment Computer literate MS Office and Internet browser administration Job Specification Promote the ultimate superior customer relations experience for all Click & Collect users. Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased. Stay up to date with all e-mail and system queries and act accordingly. Keep accurate records of all Click and Collect orders received, picked, packed and released to customer. Identify opportunities to reduce customer wait times upon picking at stores. Report any system issues as soon as it appears to enhance customer experiences. Correctly pick and pack parcels to avoid customer discrepancies. Resolve any customer queries in the fastest and most appropriate way possible. Inform management of any unresolved customer matters. Maintain regular communication with management and up to date feedback regarding online operations. Implement all new operations as required by management. Competencies Essential: Understand best practices related to Click and Collect in-store operations Customer Service driven and focus on quality Exceptional communication and active listening skills Customer service skills Attention to detail Deadline driven Problem solving skills Patient, honest and trustworthy Time management and accountability Advantageous: Understand basic of Online shopping (e-Commerce) in South Africa Bilingual Special conditions of employment: Willing and able to work retail hours Reliable transport Fully Vaccinated (proof of vaccination certificate) South African citizen Clear credit and criminal records Remuneration and benefits: Market related salary Medical aid Provident fund Staff account PLEASE ENSURE THAT YOU COMPLETE THE QUESTIONNAIRE THAT COMES UP IN A NEW WINDOW WHEN YOU CLICK APPLY. IF YOU ARE USING A SMART DEVICE, THE QUESTIONNAIRE MAY NOT POP UP, AND YOUR APPLICATION WILL NOT BE COMPLETE. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chems approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chems Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.