| Date | 2024-10-15 |
|---|---|
| Job Title | Technical Project Manager (Tpm) |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
South Africa / South Africa |
Job Summary
- Develop and manage detailed project plans for platform implementations, upgrades, and integrations, covering all phases from requirements gathering to deployment and support.
- Lead cross-functional teams, including developers, administrators, and business analysts, ensuring successful project delivery on time, within scope, and budget.
- Drive regular status meetings, keeping all stakeholders updated on project progress, risks, and issues.
- Act as the primary point of contact for internal and external stakeholders regarding project scope, timelines, and deliverables.
- Ensure clear communication of project goals and deliverables between technical teams and business stakeholders.
- Manage stakeholder expectations, resolving conflicts, and ensuring alignment with the project`s strategic goals.
- Lead the implementation of various Platform modules, including ITSM, ITOM, HRSD, CSM, and other custom solutions.
- Collaborate with Platform architects and developers to design solutions that meet business requirements and adhere to best practices.
- Oversee the integration of Platform with other enterprise systems (e.g., CRM, ERP, IT monitoring tools) to ensure seamless functionality and data flow.
- Coordinate and manage project resources, ensuring the right skill sets are available for timely and effective delivery.
- Manage vendor relationships and third-party consultants involved in the Platform implementation process.
- Mentor and guide junior team members, fostering a collaborative and results-driven work environment.
- Identify, assess, and manage project risks, developing mitigation plans and ensuring timely resolution of issues.
- Proactively manage any project changes, ensuring they are well documented, communicated, and approved by stakeholders before implementation.
- Ensure compliance with all relevant regulatory requirements and internal IT governance standards.
- Coordinate with QA teams to ensure Platform solutions are thoroughly tested, free of defects, and meet business requirements.
- Oversee User Acceptance Testing (UAT) processes, ensuring any issues are resolved before go-live.
- Ensure project deliverables meet Platform best practices, and technical documentation is complete.
- Manage the transition from project delivery to operational support, ensuring all necessary documentation, training, and handover to the support team is completed.
- Support ongoing enhancement requests, maintenance activities, and platform optimization efforts.
- Track and report on project performance metrics such as on-time delivery, budget adherence, user adoption, and system performance.
- Provide regular updates to senior leadership on project status, KPIs, and any risks or issues requiring attention.
- Bachelors degree in Computer Science, Information Technology, Engineering, or related field.
- 3-5+ years of experience managing IT projects, specifically Platform implementations, with a solid understanding of ITSM and ITOM processes.
- Strong technical knowledge of the Platform, including experience with Platform implementations, configuration, and customizations.
- Proven ability to manage multiple projects simultaneously, delivering on-time and within scope.
- Experience with Agile and Waterfall project management methodologies, and tools such as Jira, MS Project, and Platform PPM.
- Ability to effectively manage relationships with technical and non-technical stakeholders, including C-suite executives.
- Experience working with vendors and external consultants in delivering large-scale enterprise solutions.
- Platform certifications (e.g., Certified System Administrator, Certified Implementation Specialist for ITSM, ITOM, or HRSD).
- PMP, PRINCE2, SAFe or Agile certifications.
- Familiarity with ITIL best practices and other IT service management frameworks.
- Experience managing Platform integrations with third-party systems (CRM, ERP, etc.).
- Strong problem-solving skills, with the ability to think critically and act proactively.
- Excellent communication and interpersonal skills, capable of managing relationships with technical teams and business stakeholders.
- Highly organized, detail-oriented, and results-driven, with the ability to work in a fast-paced environment.
- Adaptability and flexibility to manage shifting priorities and requirements.
Technical Project Manager (Tpm) position available in South Africa, South Africa. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-10-15 at 16:09:43 in the It Computer category
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