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Midrand: Jde Sdl €“ Emea posted by Liyema Consulting

Date 2024-10-20
Job Title Jde Sdl €“ Emea
Employer Liyema Consulting
More Information
Salary 0
Category It Computer
Location Gauteng
/ Midrand

Job Summary

Key

Responsibilities:


Proactive Management:

  • Take charge of the health, performance, and uptime of customers` applications, databases, and infrastructure.
  • Collaborate with the Quality of Service (QoS) team to standardize processes, reducing incident rates and enhancing overall service reliability.

Issue Resolution & Customer Support:

  • Lead technical problem-solving efforts for applications, databases, and infrastructure issues, ensuring timely resolutions.
  • Act as a liaison between customers and the infrastructure team to resolve escalated problems.
  • Host bi-weekly customer meetings to provide updates on ticket status, service health, and to resolve any concerns about customer satisfaction.

Change Management:

  • Oversee and review complex changes within customer portfolios, ensuring smooth, risk-free implementations.
  • Drive problem management efforts, including Root Cause Analysis (RCA) and chronic issue resolution.

Service Reviews & Strategic Recommendations:

  • Conduct regular service reviews with customers, offering feedback and support while recommending cutting-edge solutions such as Mobile Apps, Orchestrator, and UX One.
  • Support small-scale system enhancements or upgrades through effective project management.

Qualifications &

Requirements:


Education:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.

Experience:

  • 5+ years of JD Edwards consulting experience, specifically with product implementation, upgrades, installations, and support.
  • Strong familiarity with IT Service Management (ITSM) processes.

Technical & Professional Skills:

  • Skilled at technical problem-solving and managing chronic issues.
  • Proven ability to recommend and implement innovative solutions using cutting-edge technologies.
  • Knowledge of IT governance models and best practices.
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Soft Skills:

  • Customer-focused with exceptional organizational and multitasking abilities.
  • Excellent verbal, written, and presentation skills, with the ability to communicate effectively at all organizational levels.
  • Strong team player, able to manage competing priorities independently or as part of a group.

Apply Today!
Don’t miss the opportunity to grow your career with a forward-thinking team. Join us in delivering exceptional service and driving impactful solutions for our clients across EMEA.
Jde Sdl €“ Emea position available in Gauteng, Midrand. This job position was posted by Liyema Consulting. The job has been posted as a char8000 ad on 2024-10-20 at 01:07:06 in the It Computer category

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Midrand: Jde Sdl €“ Emea posted by Liyema Consulting

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