Hire Resolve`s client is seeking an experienced and dynamic Front Office Manager to lead their Front Office team at our hospitality establishment in the Western Cape. The ideal candidate will have a solid background in the hospitality industry, exceptional leadership skills, and a commitment to providing excellent customer service.
Responsibilities:
Oversee all front desk operations, including check-in/check-out procedures, guest inquiries, reservations, and room assignments
Train, motivate, and evaluate Front Office staff to ensure optimal performance
Develop and implement standard operating procedures to ensure efficient and effective operations
Handle guest complaints and resolve issues in a timely and professional manner
Monitor and maintain front desk inventory, including key cards, stationery, and supplies
Collaborate with other departments, including housekeeping and maintenance, to ensure seamless guest experiences
Prepare and analyze daily reports on occupancy rates, revenue, and guest satisfaction metrics
Participate in regular staff meetings and provide input on improving overall guest experience
Stay updated on industry trends and best practices to continuously improve front office operations
Requirements:
Minimum of 3 years of experience in a Front Office Manager role in the hospitality industry
Excellent communication and interpersonal skills
Strong leadership abilities and a proven track record of motivating and developing a team
Proficiency in hotel management software and Microsoft Office Suite
Ability to work flexible hours, including nights, weekends, and holidays
Knowledge of local attractions, restaurants, and events in the Western Cape area
A degree or diploma in hospitality management or related field is preferred
Strong attention to detail and organizational skills
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Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, Min Roux, or Thomas Stacey at Hire Resolve or on LinkedIn
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