Hire Resolve`s client, a luxury hotel based in Cape Town, is seeking an experienced Reservations Manager to join their team. The Reservations Manager will oversee the reservations department and ensure the smooth processing of guest bookings and inquiries.
Responsibilities:
Manage and oversee the reservations team to ensure optimal performance and service standards
Coordinate and manage the reservations process, including confirming bookings and handling cancellations
Develop and implement reservations policies and procedures to enhance guest experience
Monitor and analyse booking patterns and trends to optimize room occupancy and revenue
Communicate with guests regarding reservations, inquiries, and special requests
Collaborate with other departments such as front office and sales to ensure efficient operations
Address and resolve guest complaints or issues related to reservations
Prepare reports and provide insights on reservation metrics and performance
Requirements:
Experience as a Reservations Management or Assistant Reservations Manager
Strong understanding of hotel software solutions
Working knowledge of Opera and their functionalities
Working knowledge of SynXis & Travel Click Channel Manager
Ms Word, Outlook and Excel.
Hotel School Diploma as an added advantage
Experience in the hospitality industry is highly preferred
Benefits:
Salary:
negotiable
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