South Africa: Service Delivery Manager / Escalation

Role Purpose: In this pivotal role, you will execute the Workforce Experience vision, focusing on Job Architecture (JA), Strategic Workforce Planning (SWP), and Organisational Design (OD). Your expertise will drive service design, case management, and proc

Employer Description Crop Insurance Job Description MUST SPEAK AFRIKAANS To design, implement, manage and continuously improve IT Service Support and Service Delivery processes to meet business needs. Responsible for successful delivery of a high-quality I

Job Purpose: In this role, you will execute the Workforce Experience vision through Tier 2, focusing on Job Architecture (JA), Strategic Workforce Planning (SWP), and Organisational Design (OD). Your expertise will drive service design, case management, an

Job Overview: In this dynamic role, you will act as a key liaison between clients, subcontractors, and the technical teams. Youll be responsible for ensuring that all fibre installations meet the highest standards of quality, while keeping projects on sche

Role Purpose:In this pivotal role, you will execute the Workforce Experience vision, focusing on Job Architecture (JA), Strategic Workforce Planning (SWP), and Organisational Design (OD). Your expertise will drive service design, case management, and proce

Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT interve

I am looking for someone with a bubbly personality, ability to pitch solutions to customers, managing territories / projects, to join an international client in JHB on a contract basis of 12 months, to start as soon as possible.Travel to inner cities to pi

We are looking for an excellent IT Service Delivery Manager for George Western Cape location Essential FunctionsIT Operations: Driving incident & situation management for all Sev1 & Sev2 incidents Follows established operating policies to mitigate

Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to t

Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to t

Employer DescriptionCrop Insurance Job DescriptionMUST SPEAK AFRIKAANS To design, implement, manage and continuously improve IT Service Support and ServiceDelivery processes to meet business needs.Responsible for successful delivery of a high-quality IT Se

Our client in the Telecommunications Industry is looking for a Service Delivery ManagerPosition Overview:• The SDM will be responsible to ensure that all SLAs are met for our service and support contracts. SDM must maintain communication with clients

Technical Skills: Good understanding of Networking, Systems, Voice and Business applications An Industry recognized certification like ITIL / ITS Understanding of Project Management Methodology ITIL Framework / knowledge (Incident Management, Problem Manag

Job Purpose:In this role, you will execute the Workforce Experience vision through Tier 2, focusing on Job Architecture (JA), Strategic Workforce Planning (SWP), and Organisational Design (OD). Your expertise will drive service design, case management, and

Grade 12, BEng/BTech in Information Technology. ITIL/ITSM and PMP Certification. Minimum 8 12 years in managing IT service delivery of large client relationship (800Seats). The position is highly client-facing, so excellent communication and relationship m

Minimum requirements: Graduate, Preference for B.E. / B. Tech with industry-recognized certifications like ITIL / ITSM, PMPITIL Certification essential Must be able to work in a 24/7 environment - 14:00 - 23:00 and 15:00 - 24:00 IT Service Management and D

Minimum 8 12 years in managing IT service delivery of large client relationship (800Seats) · Willingness to work in a 24 x 7 environment. Good understanding of Networking, Systems, Voice and business applications. · An industry recognized certification lik

Job Overview:In this dynamic role, you will act as a key liaison between clients, subcontractors, and the technical teams. You’ll be responsible for ensuring that all fibre installations meet the highest standards of quality, while keeping projects o

Our Client a Global tech firm is seeking 8 Service Delivery Manager / Escalation Manager / Shift Lead to join their team in remotely on a Contract Basis. They offer stability, growth, attractive rates and a great working environment. The resources will sup

Responsibilities: Oversee the planning and execution and delivery of network services, ensuring quality and adherences to service level agreement.Escalation management (serve as a primary POC for escalated network issues)Coordination and communication with

Responsibilities: Oversee the planning and execution and delivery of network services, ensuring quality and adherences to service level agreement. Escalation management (serve as a primary POC for escalated network issues) Coordination and communication wi