Menu Close

Pretoria: Specialist: Incident And Problem Management

Date 2024-10-26
Job Title Specialist: Incident And Problem Management
Employer
More Information
Salary
Category It Computing Software
Location Tshwane
/ Pretoria

Job Summary

Incident Management – Creates and Maintains Policies and processes relating to IT Incident Management Lifecycle – Drives adoption of policies and procedures – Drives a collaborative approach when dealing with incidents to achieve and 85% success rate in incident resolution – Engages IT and stakeholders to ensure incidents are resolved as quickly as possible – Identify and highlight risks during incident resolutions – Ensures successful incident resolution – Assists in compiling stakeholder readable post incident reports – Provides support to the project management teams for post deployment incident management – Provided daily, weekly and monthly reports on incidents and application availability Problem Management – Creates and Maintains Policies and processes relating to Problem Management – Drives adoption of policies and processes – Adopts a collaborative approach when dealing with ongoing problems – Provides visibility to Management and Stakeholders on completed and outstanding preventative actions – Provides trend analysis reports – Ensures root cause analysis reports are documented and stored for sharing purposes – Setup meetings, shares agendas and writes and shares meeting minutes for root cause analysis sessions General – Provides support to ITSM – Provides support to change and release management – Provides support to ITAM teams Formal Education: – Matric – Degree or relevant qualification in Information technology or similar Technical/ Legal Certification: – A – ITIL Foundation – ITIL Asset Management (Advantage) – ITIL Release Control and Validation V3 or (Advantage) – ITIL Service Transitioning V3 (Advantage) – ITIL V4 Create, deliver and Support – ITIL V4 Drive Stakeholder Value (Advantage) – Kepner Tregoe problem solving or similar – Advanced Microsoft Office Experience: – 3 years experience working with in Incident and problem management in an IT environment – IT environment

Specialist: Incident And Problem Management position available in Tshwane, Pretoria. This job position was posted by . The job has been posted on 2024-10-26 in the It Computing Software category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Vereeniging: Production/Factory Manager – Urgently Needed posted by Rivoni Recruitment Specialists

PRODUCTION / FACTORY MANAGEROur client stable and reputable company based in Vereeniging is looking for a person with the following:Must be a SA CitizenMust have experience in production processes and systemsPrevious experience in packaging/manufacturing I


View Job
Production/Factory Manager – Urgently Needed

Sandton: Groups And Incentives Travel Specialist posted by Executive Placings

Destination Management Company is seeking an experienced Groups and Incentives Travel Specialist with experience in the inbound travel market and knowledge of Southern and East Africa. This position is based in Sandton, Johannesburg with occasional travel


View Job
Groups And Incentives Travel Specialist

City Bowl: Technical Seo Specialist – Urgently Needed posted by Pearl Lemon

About Pearl LemonPearl Lemon Group is a group of companies with a footprint in digital marketing, sales, food & beverage, game development, recruitment, accounting, consultancy and more. Based in the heart of London and serving clients worldwide. With a te


View Job
Technical Seo Specialist – Urgently Needed

Gauteng: Corporate Service Specialist posted by Global Dropoff Logistics

COMPANY OVERVIEW: Global Dropoff Logistics (GDL) is a leading, multi-national, warehousing and logistics company dedicated to helping African businesses export, operate, trade, and expand rapidly in the USA and globally. Our services encompass warehousing,


View Job
Corporate Service Specialist

Kempton Park: Valve Specialist/Sales posted by FCE Technical Services PTY LTD

FCE Technical Services (PTY) LTD requires the services of a skilled Valve Specialist who can perform as a Sales person as wellNOTE: IF YOU SUBMIT A CV - Word the subject line of your CV as follows VALVE SPECIALIST - "your name" (Emails not named correctly


View Job
Valve Specialist/Sales

Gauteng: Corporate Services Specialist – South Africa, Nigeria, Egypt, Angola, Kenya, Ivory Coast, Congo posted by Global Dropoff Logistics

COMPANY OVERVIEW: Global Dropoff Logistics (GDL) is a leading, multi-national, warehousing and logistics company dedicated to helping African businesses export, operate, trade, and expand rapidly in the USA and globally. Our services encompass warehousing,


View Job
Corporate Services Specialist – South Africa, Nigeria, Egypt, Angola, Kenya, Ivory Coast, Congo

Kempton Park: Hr Specialist €“ Kempton Park – R50 000 P/M – Well-Established Company posted by AIM Personnel Services

HR SPECIALIST KEMPTON PARK - R50 000P/MTemporary / Contract position. HR Qualification with 10years+ experience as an HR Specialist. Full HR duties - policies, recruitment, manage employee relations, disciplinary matters. Sage VIP experience - check Payro


View Job
Hr Specialist €“ Kempton Park – R50 000 P/M – Well-Established Company

Johannesburg: Retail Travel Specialist posted by Executive Placings

Inbound Tour Company is looking for an experienced Retail Travel Specialist. This role is based in Sandton.Experience required:Minimum of 3 5 years of previous inbound tour consulting experience requiredTourplan advantageousWETUGood understanding of terms


View Job
Retail Travel Specialist

Sandton: Direct Travel Specialist posted by Executive Placings

Inbound Destination Management is looking for a Direct Travel Specialist with experience handling inbound bookings to Southern Africa for Direct Clients. This role is based in Sandton.Experience required:Must have at least 5 years of reservation experience


View Job
Direct Travel Specialist

Cape Town: Senior Materials & Pavement Specialist posted by Construct Executive Search

Applicants must have the following requirements:Must have a Bachelor of Science Degree or Bachelor of Technology Degree or Bachelor of Engineering Degree in Civil Engineering. Must be registered as a Professional Engineer or Professional Technologist Engin


View Job
Senior Materials & Pavement Specialist

Johannesburg: Africa Sourcing Specialist

Our client is looking for an experienced and strategic Africa Sourcing Specialist to manage procurement operations across multiple countries. The ideal candidate will have extensive experience in sourcing Capex, chemicals, ingredients, and technical servic


View Job
Africa Sourcing Specialist

East London: Specialist Energy Saving (Permanent)

Job Descriptions Responsible for providing the development and introduction of energyefficiency products and processes, and implement the changes in legislation and internal requirements in compliance to the Company`s Integrity Codes & S.H.E.Q. requirement


View Job
Specialist Energy Saving (Permanent)

Cape Town City Centre: Pv Specialist

Please do not apply if you dont meet the below requirements: 5 month contract Bachelor`s Degree in Electrical or Mechanical Engineering 5 Years proven Solar PV and Energy Storage experience, including but not limited to all aspects of EPC & M (Engineering/


View Job
Pv Specialist

Umhlanga: Sales Support Specialist – Umhlanga posted by Intercon Recruitment

A leading Liquor Distributor, based in Umhlanga, is seeking a highly skilled Sales Support Specialist with extensive experience in the liquor sales industry.Working Hours: Monday - Saturday, including Public Holidays Salary: Negotiable depending on experie


View Job
Sales Support Specialist – Umhlanga

Edenvale: Audit Specialist – Urgently Needed posted by Career Connect (Pty) Ltd

Audit Senior / Specialist required for outstanding firm in Bedfordview.R35,000 CTC will include Group Life and disability cover.Own Laptop with Windows 10/11 Pro (Company will provide all other software).Exceptionally deadline driven Male or Female age Au


View Job
Audit Specialist – Urgently Needed

North Johannesburg: Project / Change Communications Specialist – Contract

Our Client a Global Tech firm is seeking a Project/ Change Communications Specialist to join their team in Rosebank on a contract basis (4 days onsite and 1 day remote). They offer stability, growth and attractive rates. NB: Please submit a portfolio detai


View Job
Project / Change Communications Specialist – Contract

Roodepoort: Hr Specialist €“ Jhb West €“ R42 000P/M – Well-Established Company posted by AIM Personnel Services

HR SPECIALIST JHB WEST R40 000P/M9-Month Contract position. HR Diploma/BTech Degree with 7years+ experience as an HR Specialist. Must have extensive IR knowledge & experience. Manage employee relations, disciplinary matters & a constructive union relatio


View Job
Hr Specialist €“ Jhb West €“ R42 000P/M – Well-Established Company

Cape Town City Centre: Senior Grants Pre-Award Specialist, Western Cape

Applicants are required to meet the following criteria: Degree in finance with minimum of five years hands on experience, working in a research grants environment developing budget and management of staff Computer literacy in MS Office Excel (Advanced) and


View Job
Senior Grants Pre-Award Specialist, Western Cape

Paarl: Performance Marketing Specialist

Key Responsibilities: Performance marketing: Take ownership of the online stores presence and performance across paid search, programmatic display and paid social channels Work with marketing & creative teams to drive content creation for paid media channe


View Job
Performance Marketing Specialist

North Johannesburg: Systems Engineer Specialist

We are looking for a Systems Engineer Specialist to join our team in JHB. Job Purpose To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externall


View Job
Systems Engineer Specialist

Claremont: Tax/Finance Specialist

Position : Tax/Finance Specialist Location : Claremont offices, Cape Town Type : Full-time Our client is a leading consulting firm specialising in strategic compliance, legal, and risk management. They align their services with business goals to drive grow


View Job
Tax/Finance Specialist

Johannesburg: Senior Business Specialist

Are you a seasoned professional with deep expertise in enterprise managed services and consulting? Our client is seeking a Senior Business Specialist to lead the development of Centers of Excellence (COE) across multiple domains, including Managed Cloud Se


View Job
Senior Business Specialist

Kwazulu-Natal: Field Guide – Urgently Needed posted by Baobab Recruitment Specialists

This 5 Star Lodge in KZN requires an experienced field guide. This is a live in position based in Zululand.Requirements are: FGASA Level 1Valid PDP & Drivers licenseFirst Aid CertificateDEAT Registeredan energetic field guide that is passionate about the


View Job
Field Guide – Urgently Needed

Cape Town: Product Applications Specialist – Urgently Needed posted by YAM Legacy

Main Purpose of the Job:To develop and implement the appropriate technical standards in innovation and renovation of products.Requirements: Bachelors/Master in Food Technology, Food Engineering, Chemistry, Food ScienceCompetencies: Team orientated. Custome


View Job
Product Applications Specialist – Urgently Needed

Cape Town City Centre: Online Marketing Analytics Specialist:

Understand Marketing strategy and design business intelligence reporting to support decision making and achievement of business results - Create and apply data management solutions, tools and processes that are relevant and provide business intelligence an


View Job
Online Marketing Analytics Specialist

Error making API request.
Share this to someone who needs a job:
Posted in Uncategorized

More Jobs in Your Area