Date | 2024-10-26 |
---|---|
Job Title | Specialist: Incident And Problem Management |
Employer | More Information |
Salary | |
Category | It Computing Software |
Location |
Tshwane / Pretoria |
Job Summary
Incident Management – Creates and Maintains Policies and processes relating to IT Incident Management Lifecycle – Drives adoption of policies and procedures – Drives a collaborative approach when dealing with incidents to achieve and 85% success rate in incident resolution – Engages IT and stakeholders to ensure incidents are resolved as quickly as possible – Identify and highlight risks during incident resolutions – Ensures successful incident resolution – Assists in compiling stakeholder readable post incident reports – Provides support to the project management teams for post deployment incident management – Provided daily, weekly and monthly reports on incidents and application availability Problem Management – Creates and Maintains Policies and processes relating to Problem Management – Drives adoption of policies and processes – Adopts a collaborative approach when dealing with ongoing problems – Provides visibility to Management and Stakeholders on completed and outstanding preventative actions – Provides trend analysis reports – Ensures root cause analysis reports are documented and stored for sharing purposes – Setup meetings, shares agendas and writes and shares meeting minutes for root cause analysis sessions General – Provides support to ITSM – Provides support to change and release management – Provides support to ITAM teams Formal Education: – Matric – Degree or relevant qualification in Information technology or similar Technical/ Legal Certification: – A – ITIL Foundation – ITIL Asset Management (Advantage) – ITIL Release Control and Validation V3 or (Advantage) – ITIL Service Transitioning V3 (Advantage) – ITIL V4 Create, deliver and Support – ITIL V4 Drive Stakeholder Value (Advantage) – Kepner Tregoe problem solving or similar – Advanced Microsoft Office Experience: – 3 years experience working with in Incident and problem management in an IT environment – IT environment
Specialist: Incident And Problem Management position available in Tshwane, Pretoria. This job position was posted by . The job has been posted on 2024-10-26 in the It Computing Software category
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