| Date | 2024-11-04 |
|---|---|
| Job Title | Sales And Service Associate – Northern Suburbs |
| Employer | JenRecruitment More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Western Cape / Cape Town |
Job Summary
Our client, a top destination in South Africa for certified tech products, where quality, affordability, and innovation come together to enhance everyones experience, is currently hiring. (Cape Gate & Tygervalley).
Sales:
- Maximise store sales of hardware, accessories and repair services:
- Converting in-store walk-in customer enquiries to sales
- Generating leads via social media / online classified adverts & engagement with potential leads
- Generating business leads through email and telephonic communication to potential business and consumer clients
- Follow up with clients & communicate all potential sales leads to colleagues and the owners where applicable
- Promote business to business sales and asset rental finance options
- Cross-sell and up-sell products and services
Customer service consulting:
- Maximise repair revenue by selling / converting repair services to walk-in and online repair enquiries
- Device book-in, problem diagnosis, repair quotations, done in a timely, accurate and professional manner
- Respond to all customer queries, quote requests and complaints via email, telephone or in-store in a timely and professional manner, taking individual and collective responsibility to resolve issues convert queries into revenue
- Ensure all processes, checks, diagnosis, required paperwork and due follow-up with colleagues and clients are done
- Manage client expectations throughout all engagements
Stock procurement:
- Maximise store turnover and profitability by searching for Apple hardware stock online, on classified sites and making realistic offers to email, telephonic and walk-in customers (offers to be in line with latest buying guide, using commercial discretion as required)
- Ensuring all stock procured are accurately QCed, required client paperwork received, payment arrangements made, and stock booked into stock and accounting systems (Vend / Xero)
- Exercise discretion on which stock items the store requires, etc.
- Order required spare part and accessory stock from wholesale suppliers and informal traders as required
Store Administration:
- Manage store inventory by receiving, creating (where required) and booking in stock
- Ensure all stock purchased from wholesalers, retail clients and informal traders are booked in, quality checked, notes and paperwork completed and all stock and accounting system processes followed
- Undertake monthly stock-takes and associated recon processes
- Daily cash-ups, Vend opening and closing reconciliations
- Any other admin tasks as required
General:
- Ensure all stock is professionally merchandised in line with expectations of a high tech consumer electronics store
- Ensure store is clean and stock professionally presented at all times
- Maintain positive staff morale and respect colleagues, superiors, customers and suppliers
- Perform ad hoc tasks as required by the store team
- Maintain and promote the brand reputation and customer experience at all times
Please be aware that the hours are determined by retail operations, and you will need to work on a shift rotation schedule. To be considered for an interview, you should have a strong passion for technology and customer service.
Sales And Service Associate – Northern Suburbs position available in Western Cape, Cape Town. This job position was posted by JenRecruitment. The job has been posted as a premium ad on 2024-11-04 at 13:01:20 in the It Computer category
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