Menu Close

Cape Town: Operations Manager Bpo posted by CallForce

Date 2024-11-24
Job Title Operations Manager Bpo
Employer CallForce
More Information
Salary 0
Category Professions
Location Western Cape
/ Cape Town

Job Summary

Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure theyre on track to meet client goals.

Responsibilities:


Develop and implement plans to successfully deliver exceptional results
Handle client interface, deliver on SLA requirements
Focus on providing differentiation in a highly competitive industry by exceeding client
expectations
Continuously promote a performance-driven culture and always work towards reaching for amazing results
Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems
Achieve financial and non-financial targets.
Improve the key success metrics associated with goals including:

o Customer Satisfaction Score
o Service Level Goals
o Quality Goals

Lead, develop, motivate, operational teams
Manage the Contact Centre workforce. motivate and manage supervisory team
Ensure optimal service delivery through scheduling and continuous process
improvement.
Coordinate training on new or revised information relating to services, products or
processes of projects
Ensure all customer questions and complaints are resolved in a timely manner
Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance
Handle employee related issues. Monitoring attendance, punctuality and leave
Analyze data to determine operational trends and provide solutions to increase service and quality levels in order to achieve and exceed targets and KPAs
Set up and manage performance measures.
Deliver daily, weekly and monthly reports.
Manage operating budgets.
Develop rewards and recognition incentives/programs.
Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets
Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes
Work with IT and Infrastructure to ensure optimal operational efficiencies
Understand customers needs and identify solutions that meet the requirements of the customer

Requirements
Matric
Certified Call Centre Manager or equivalent qualification, a distinct advantage
2-4 years experience in a BPO Call Centre Management position
Knowledge of and experience in managing to strict client SLAs
Ability to motivate and manage supervisory team
Solid understanding of reporting and budgeting procedures
Solutions focused – ability to think outside the box
High Proficiency in English

Skills
Outstanding communication and interpersonal skills
Ability to drive outcomes
Excellent organizational and leadership skills with a problem-solving ability
Self-confidence and leadership qualities
The ability to establish rapport with people at all levels
Excellent knowledge of management methods and techniques
Advanced troubleshooting and disaster recovery experience
Effective communication skills, including ability to communicate clearly, concisely, and professionally, both verbal and in writing.

Contact CallForce
Operations Manager Bpo position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-11-24 at 13:27:33 in the Professions category

Click Go Apply to apply online!

View Job  Cape Town Region: Junior Engineer

You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Bellville: Panelshop Operations Manager posted by Sprayteq

You will be responsible for managing all shop floor functions within a panel beater shop, ensuring these operations are executed efficiently and effectively.This role requires a hands on manager, preferably with a proven track record of improvement and eff


View Job
Panelshop Operations Manager

Centurion: Training Operations Manager posted by Sapsi

We are seeking a dynamic and experienced Operations Manager to lead the operations of our training company. The ideal candidate will be responsible for managing the full operations of the business, driving the marketing of training courses to corporate cli


View Job
Training Operations Manager

Hoedspruit: Production Manager – Urgently Needed posted by ANB Operations (Pty) Ltd t/a BBI Packers

DESCRIPTION:Draft and monitor the weekly packing and pre-sorting plan, and daily packing programs.Ensure relevant quality controls are in place, adhere to and meet customer expectations.Ensure relevant safety controls and standards are in place according t


View Job
Production Manager – Urgently Needed

Gauteng: Quality Manager | Clinical Research Operations (Jb4805) posted by Kontak Recruitment

Quality Manager | Clinical Research Operations (JB4805) Remote, for applicants living in South Africa Market RelatedDuration: Permanent We are seeking a highly skilled Quality Manager with expertise in clinical research operations to uphold and enhance the


View Job
Quality Manager | Clinical Research Operations (Jb4805)

East London: Operations Manager

Job Requirements Matric Relevant qualification 3 - 5 years of experience Own vehicle Job Duties 1. Strategic Planning and Goal Setting Develop long-term strategies for operational growth and improvement. Align operational objectives with overall company go


View Job
Operations Manager

Johannesburg: (Senior) Operations Manager (Part Of Opco)

Join this flagship Company which is the market leader in their niche industry and that manufactures industrial products for local and international markets. The Company forms part of a local R2bn Group of Companies whose Holding Company is also a leading m


View Job
(Senior) Operations Manager (Part Of Opco)

Johannesburg South: Warehouse And Distribution Operations Manager posted by Kontak Recruitment

Warehouse and Distribution Operations Manager (JB4821)R30 - 45 000 per month CTCAnnual performance-based bonuses & quarterly incentivesJohannesburg SouthAs a leading supplier of food, cleaning and packing solutions for the hospitality industry, this compan

View Job  Cape Town: Client Service Consultant: Onboarding | Cape Town posted by The Recruitment Council

View Job
Warehouse And Distribution Operations Manager

Cape Town City Centre: Finance And Business Operations Manager

Our client in the FMCG industry is seeking a Finance and Business Operations Manager to act as a key business partner to all departments and senior management. This role is responsible for providing in-depth business performance analysis, managing the Sale


View Job
Finance And Business Operations Manager

Cape Town City Centre: Retail Operations Manager

Your role is to oversee the company’s day-to-day operations in a designated area or region. The daily responsibilities of these professionals are overseeing budgeting, quality, P&L statements, hiring and training. They also perform duties that include sett


View Job
Retail Operations Manager

Johannesburg: Retail Operations Manager

Retail Operations Manager - Inland (Lanseria) Introduction Cash Crusaders is a respected national franchised brand that fast became part of the South African mainstream retail landscape. We retail a range of directly imported new goods that are branded und


View Job
Retail Operations Manager

Lephalale: Lodge Operations Manager

Requirements: Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel Should be experienced within all different areas of a Hotel Polite, friendly person with a st


View Job
Lodge Operations Manager

Durban: Operations Manager

Minimum Requirements: Minimum of 10 years experience as an Operations Manager, specifically within the Transport & Logistics Sector essential Knowledge of HR | Health & Safety | Fleet management advantageous Valid Driver`s License with own transport essent


View Job
Operations Manager

Cape Town City Centre: Operations Manager

Minimum Requirements: Minimum of 10 years experience as an Operations Manager, specifically within the Transport & Logistics Sector essential Knowledge of HR | Health & Safety | Fleet management advantageous Candidates residing in Cape Town preferred Valid


View Job
Operations Manager

Johannesburg: Mill Operations Manager

Our client within the Engineering industry is seeking the expertise of a Mill Operations Manager to join their team based in JHB East with travel to various sites. This will be a permanent opportunity. The Key Responsibilities for this Role Include Manage


View Job
Mill Operations Manager

George: Refrigeration Operations & Service Manager

Requirements: Trade tested and qualified in HVAC and Refrigeration. Experienced in daily Service related Refrigeration issues and Project builds. 15- 20 years industry experience “you know refrigeration inside out”. 5-10 years in a similar position managin


View Job
Refrigeration Operations & Service Manager

South Africa: Packing Operations Manager Â?? Fruit & Vegetables

MINIMUM REQUIREMENTS Agricultural Diploma or degree Min of 4 years previous packhouse experience Experience with working with BRC / HACCP advantageous Computer literacy in MS Office (excel, outlook, word) Excellent communication and written skills People m


View Job
Packing Operations Manager Â?? Fruit & Vegetables

Johannesburg: Senior Tax Manager: Operations

This company is a prominent financial institution dedicated to providing comprehensive banking solutions and services to individuals, businesses, and communities. With a rich history and a strong commitment to innovation. This company prides itself on fost

View Job  Cape Town: Technical Business Development Manager posted by Fempower Personnel

View Job
Senior Tax Manager

Durban: Regional Sales & Operations Manager

Educational Qualifications and Professional Experience: University degree in either Business Administration, Marketing and Sales, B. Pharm or a senior tertiary degree in related field of health sciences Minimum of 5 years experience in a Senior Management


View Job
Regional Sales & Operations Manager

Potchefstroom: Operations Manager (Potchefstroom)

Key Performance Areas: Client bookings Truck bookings Delivery note issuing and control Invoicing Monitor vehicle tracking and producing fuel and revenue reports Tyre Management Client & Company queries Industrial relations Managing of the daily crew board


View Job
Operations Manager (Potchefstroom)

Johannesburg: Midlevel Operations Manager And Solutionist

Midlevel Operations Solutionist Breakdown The roles and responsibilities for the departments under your responsibility will be company-wide, as Operations is a cross-company dynamic that affects the entire organisation. Responsible for the Driver, Logistic


View Job
Midlevel Operations Manager And Solutionist

Johannesburg: Operations Manager – Live-In

Job Type: Permanent Company Offer: Salary Live-In Accommodation Job Requirements: Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel Should be experienced wi


View Job
Operations Manager – Live-In

Cape Town City Centre: Operations Manager

We are seeking an experienced Operations Manager with experience in UPS (uninterruptible power supply) business experience or expertise to oversee and streamline our organization`s operational processes. The ideal candidate will be responsible for managing


View Job
Operations Manager

Johannesburg: Operations Manager – Premier Restaurant Chain

Job Opportunity: Operations Manager – Premier Hospitality Group Location: Northern Suburbs, Johannesburg Salary: R45,000 – R60,000 We are looking for an experienced Operations Manager to lead operations for our 5 upmarket restaurants . If you excel in team


View Job
Operations Manager – Premier Restaurant Chain

Johannesburg: Tax Manager: Operations

This company is a prominent financial institution dedicated to providing comprehensive banking solutions and services to individuals, businesses, and communities. With a rich history and a strong commitment to innovation. This company prides itself on fost


View Job
Tax Manager

Johannesburg: Procurement Operations Manager

Key Responsibilities: Ensure compliance with approved budgets while supporting operational and strategic plans by identifying procurement risks and opportunities for mitigation. Implement and enforce policies, procedures, business plans, and SOPs, ensuring


View Job
Procurement Operations Manager

Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area