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Grahamstown: Villa Manager / Relief Lodge Manager

Date 2025-01-24
Job Title Villa Manager / Relief Lodge Manager
Employer
More Information
Salary
Category Catering Hospitality
Location Makana
/ Grahamstown

Job Summary

Key

Responsibilities:

Oversee the day-to-day operations of the villa and lodge, ensuring smooth and efficient service. Lead and manage a team of staff, including training, scheduling, and performance management. Ensure exceptional guest experiences through personalized service and attention to detail. Monitor inventory, budgeting, and financial management for the villa and lodge. Coordinate with the housekeeping, kitchen, and other departments to maintain high standards of cleanliness and guest satisfaction. Handle guest inquiries, requests, and complaints in a professional and timely manner. Ensure that all safety and security protocols are followed. Act as a relief lodge manager when required, stepping into the full lodge manager role as needed.

Requirements:

Proven experience as a Villa Manager, Camp Manager, or in a senior hospitality role, preferably in a luxury or game lodge environment. Strong leadership and team management skills. Excellent communication and problem-solving abilities. In-depth knowledge of hospitality standards, operations, and guest services. Experience in managing budgets and inventory. Ability to work under pressure and handle high-stress situations with grace. A passion for wildlife and the environment is preferred. Flexibility to work on a rotation schedule, including weekends and holidays. Relevant hospitality qualifications and/or a degree in Hotel Management or similar field.

Villa Manager / Relief Lodge Manager position available in Makana, Grahamstown. This job position was posted by . The job has been posted on 2025-01-24 in the Catering Hospitality category

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