Key Responsibilities:
Guest Experience:

• Welcome guests and ensure their stay are memorable, comfortable, and aligned with the lodge’s service standards.
• Address and resolve guest queries, complaints, and special requests promptly and professionally.
• Oversee guest activities, ensuring they meet expectations and provide unique safari experiences.

Operational Oversight:

• Assist in managing daily lodge operations, including housekeeping, front office, food and beverage, and safari activities.
• Ensure all departments work seamlessly to provide high-quality service.
• Monitor and maintain lodge facilities, ensuring functionality and aesthetic appeal.

Staff Management:

• Supervise, motivate, and mentor staff to maintain a high standard of professionalism and teamwork.
• Assist with staff scheduling, task allocation, and performance monitoring.
• Conduct training sessions to enhance skills and service delivery.

Administrative Duties:

• Support the Lodge Manager with administrative tasks, including budgeting, stock control, and procurement.
• Oversee financial processes, such as cash-ups and reconciliation, and maintain accurate records.
• Prepare reports on lodge operations and performance metrics for management review.

Health, Safety, and Compliance:

• Ensure the lodge adheres to health, safety, and environmental regulations.
• Conduct regular inspections and implement corrective actions where necessary.

Sales and Marketing Support:

• Assist in promoting the lodge’s services and activities to potential guests.
• Support social media engagement and marketing initiatives to drive bookings.

Qualifications and Experience:

• Diploma or degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3–5 years of experience in hospitality, preferably in a lodge or safari environment.
• Proven experience in staff management and guest relations.
• Knowledge of lodge operations, including food and beverage, housekeeping, and front office functions.

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