Alberton: PFC Operator posted by Cash Converters Redruth Village

To promote Cash Converters Personal Finance products and achieve sales targets, while adhering to the Qualification and Lending Policy.To assess the customers’ affordability as per the NCR (National Credit Regulator) and provide excellent customer service.Key Responsibilities/ OutcomesPeopleContinuously develop yourself to improve knowledge and skills relevant to the role including participation in Cash Converters training/development activitiesTo understand that the customer is key to the success of the business and should always be treated with empathy and respectTo increase volume of transactions by providing excellent customer service both face to face and on the telephoneTo take ownership of customers problems and provide a solutionCustomer complaints and queries are handled in a professional manner so that company standards and customer expectations are metProfitabilityTo develop, implement and monitor effective marketing campaigns to attract new customers and develop effective ways to stimulate growth and maintain profitabilityTo ensure targets are met through retaining existing customers, attracting new customers and following the Golden Rules