JOB PURPOSE Assisting the Sales Clerk to process orders, managing customer relationships, liaising with production and planning, and sales records. DUTIES AND RESPONSIBILITIES Customer and client support: Communicate customers via phone and email to answer inquiries and process orders. Handle customer complaints or issues, and provide information on product pricing, availability, and lead times. Order processing and administration: Process and manage sales order report, purchase orders accurately Enter sales data and customer information into a database “SAP”. Collaborate with warehouse and logistics teams to ensure timely and accurate delivery of goods. Record keeping and reporting of SAMPLES: Maintain and update sample report. Prepare and submit reports to DIRECTOR on sales activities, order status, and other sample request activities. General clerical tasks: Support the Sales Clerk with various administrative or office duties. File documents and maintain office systems. JOB REQUIREMENTS EXPERIENCE REQUIRED At least 3 years proven sales experience or experience in a manufacturing environment. EDUCATION REQUIRED Min qualification – Matric or equivalent certificate. REQUIRED SKILLS Strong communication skills (verbal & written) Proficient computer skills including Microsoft Office, ISO, SAP Strong phone presence and email etiquette Strong planning and organizing skills Time Management BEHAVIOURAL REQUIREMENTS Strong listening and presentation skills Ability to identify critical issues quickly and accurately Attention to detail Highly self-driven and results orientated Problem-solving skills