Amanzimtoti: General Manager

Responsibilities: Set and uphold high service levels that exceed customer expectations and ensure consistent customer satisfaction Conduct constant margin and cost analysis to achieve and maintain agreed budgets Develop and manage commercial solutions and opportunities to support the Sales team Service and expand the customer base through close collaboration with Operational and Sales teams Oversee RFQ, pricing, and tender management in line with Group strategy Continuously analyse competitors and market trends to ensure the Group’s strategy remains relevant and effective Maintain and implement operational policies and procedures that promote best practices and efficiency Protect company and customer assets, including facilities, licenses, and cargo, through effective risk and asset management Ensure optimal use of all IT systems and technologies Manage risk identification, mitigation, and reporting processes Lead the team to achieve high service levels and operational excellence Recruit, train, mentor, and develop a skilled and motivated team Conduct regular performance reviews and enforce accountability Requirements: Matric  plus a Business, Shipping, or Logistics qualification Strong computer literacy – Excel, Word, Outlook, and Forwarding / Clearing systems Proven operational experience  in Freight Forwarding, Supply Chain, and Logistics 5–10 years’ experience  in leading and managing a team Excellent understanding of the local and international logistics market Strong commercial, financial, and customer focus Excellent negotiation and business development skills Ability to plan, schedule, and manage workloads while motivating a multi-skilled team Strong communicator, able to engage effectively at all levels within the organization and with external stakeholders In-depth understanding of systems, controls, and processes , with the ability to implement and monitor them effectively Exceptional attention to detail, integrity , and sound decision-making abilities Self-driven with the ability to respond quickly and effectively in a dynamic environment If you are a confident and strategic leader who thrives in a fast-paced logistics environment, we would love to hear from you.